Chewy.comReviews of chewy.com

I ordered a critical medication for my dog several 3 days ago. The medication always shows up in 1-2 days as per their guarantee for orders over $50 (1-3 day shipping). When I went to check the status of the order with FedEx it says "Delayed" and "The Delivery Date of this item cannot be updated at this time." So I decided to reach out to Chewy for a resolution... After explaining that this is a critical medication that my dog has been without for 24 hours and that I have no idea when the medication is going to arrive now, they basically tell me tough luck and here's a $10 refund on a $70 order for your trouble. After this I told them thank you, but I don't want $10 I want my dog's critical medication. Can you please do something about this? They then basically repeated the exact same things they said previously - essentially ignoring my request. Don't give Chewy your money. If you have a local animal pharmacy around you use them. At least you can develop a direct relationship and you're not some nameless customer they don't give a hoot about.

After hearing rave reviews from my bestie I decided to give chewy a try. Placed an order on June 16th they took the money asap for the original order. I ever set up an auto ship (I was quickly emailed that an item I chose was out of stock ever though the website still had it listed as in stock and available.) Then on June 22nd I got a cx notice, that they needed to verify information. Called and spoke to a nice CS rep who verified everything and said she was sorry and couldn't understand why there was an issue or why it had taken so long for me to be notified of an issue and that it was now resolved and hopefully my items would ship soon. (She couldn't tell me when.) Today I get another cx notice. Call again and get told yes everything is verified the dept that handles that is backed up and they don't know how long it will take. I've cx my auto ship and won't be using again as I had to go out and buy the items I ordered any way. Now I wait and see if I ever get the original items or if I have to call them again for a refund.

First time on Chewy.com - not good so far. I ordered 2 dog genetic+health kits that were advertised with 1-3 day free shipping. 3 days later I received an "order update" email stating that "Delivery times are running a bit longer than usual, and your order is delayed.....". I waited another 3 days, but since the status still showed "preparing for shipment", I requested Chat support. Ammicka informed me that she wasn't able to assist me, because to move the transaction forward, I need to call them to verify some details. She wouldn't say what had to be discussed & also no explanation was given why it couldn't be done via chat. The lady on the phone told me that the delay is not due to "delivery times", (so Chewy lied about it in the email), but because I am a first-time customer, I need to be investigated due to the HIGH order amount ($342.65) & that the case was basically with the fraud department. I paid with PayPal intentionally, its purpose being that it proves that the customer is a verified person with an established address, purchase history & the credit cards are also linked. I have this address for 12 years, the credit card is established, no problem ever - until now. This is not good enough for Chewy, apparently. The lady then asked for my address (it is the same as on the order, so the inquiry made no sense. Did she expect me to give a different address than what I entered when placing the order?) Maybe now I am one step closer to having my order processed. Had I not called in, how long would the order be sitting in Chewy's system? 1) Chewy.com should have a warning on the website that new customers are advised to order small items first & then, once they are trusted, they can buy more expensive stuff. Whoever doesn't like it will not buy from Chewy. They absolutely have to right to create this policy, but it would be fair to be upfront about it. 2) Since this policy is not stated, at least have the courtesy to send an honest email that a phone call to verify some data is needed / advisable, otherwise nothing will happen for a while. Not a good experience so far.

I ordered Revolt heartworm, flea, and tick prevention for my dogs on 5/22/22. I received a package from them, at my address in Texas, that i opened on 5/29/22 that did not contain my order, and the invoice inside the box had a California address! So I called and was told this had already been reported to them, probably by the California people, and Chewy had already resent my order to me. On June 2, I got a call from customer service about this order and was told my order would soon ship out to me. I thought it had shipped already. These people are polite and nice enough but they don't know what they are doing. One agent told me to donate the 1st order I got (the CA one) to any shelter and the second agent wants me to send it back to chewy. I will have to find somewhere more reliable and competent to get my pet meds from.

Chewy has good products and makes it easy for us to get stuff for our cats and dog on a schedule. However, we have a lot of problems with their shipping. They use FedEx, and our packages get lost often. It especially sucks with the cat food because it’s a prescription food, so we can’t just easily pick it up elsewhere.

I've been a long time chewy customer (since 2017), but I'm finally moving on since I've had about 4 deliveries in the past 6 months never make it to my door even though it says "delivered". Sad because I liked the company, but it gets frustrating when you have to go to the store anyway to buy food since the delivery is 4+ days delayed. I've also experienced some poor customer reps lately, which had never happened to me in previous years. When I reached about one of my packages missing in an order (the order was split into 2), the rep didn't offer any sympathy, said a replacement would be processed and immediately disconnected the chat.

I think they're way overpriced they charge way too much for shipping, it was just a really big disappointment

I have been ordering regularly from Chewy for years with no problems. This past year I have been noticing that all my products are showing up with some sort of damage due to no packing material protecting the contents. Majority of the time, I've let the issue slide bc the products were toys or dented cans that were still usable. However, in the last two shipments I've received, my cat's food products were so damaged they were unusable. In the first shipment, I had to throw out an entire container of cat treats bc the plastic container was shattered with treats spilled all over inside the box. In my recent one I received today, I found my cat's dried food bag busted open with cat food spilled everywhere inside the box. All the other contents were covered with the oil from the cat food. I called the company about this, and was given a FedEx label and told to ship the spilled dried food back to them. I will be doing so, however, at this point I'm irritated with opening my packages to find spilled food everywhere. It's a wonder that the can food seals haven't been broken.