Chewy.comReviews of chewy.com

They require paper copies of prescriptions so they arent digital. Also lost my prescription that i mailed so you better pay for tracking and signature required if you want to work w Chewy pharmacy.

I’ve been a customer of Chewy for about 3 1/2 years. My German Shepherd has terrible allergies and has been put on since a Puppy hydrolyzed protein diet which I get from Chewy !! A few days ago I noticed I was running low of the food I called chewy The operator said it was on the way. three days later I still never received my dog food !!😡Luckily, I had dog treats in the house and that’s what I had to feed my dog because the food never showed up. I am on auto ship for every two weeks. With the kind of COMPANY CHEWY IS!! I SHOULD HAVE GOTTEN AN EMAIL ON THE DELAY!! Every time Ive called Chewy they asked me my email address so why wasn’t I notified through an email? My food wasn’t showing up I could’ve made other arrangements instead of my dog eating treats no way to run a business.

They lost $100+ order over a measly little $20 e-gift card. Chewy’s customer service is incompetent, disorganized, and arrogant. I spent over $100 yet my $20 e gift card wasn't honored so i returned everything and got my money back. Conflicting return instructions, supervisors contradicting themselves, zero accountability. I was a repeat customer across multiple accounts, yet they chose cheapness and greed over keeping my business. They ate the cost of their own mistakes while I walked away with my refund. You big dummy. Never again. Avoid.

When my dog passed away and we were purchasing her food for over 10 years, I called and the person I spoke with had no compassion. They required me to drag that 43lb bag of dog food to the UPS store to get my credit. I was just on nextdoor in my area and a lady wrote when her kitty died they gave her a FULL credit and did not require her to return the food, sent her a sympathy card also. WOW. I was a customer for 10 years when my German Shepherd died. Terrible customer service.

Chewy search gives you hundreds of things to sift through before finding the exact words I typed in the search.

Used to have no issues at the very, very beginning. As time went on things got worse. At my old place they’d deliver my dogs food bags to the bottom of my apartment stairs (I lived on the third floor) so I stopped ordering her food through them. By the by I’m disabled so this is endlessly infuriating if I wanted to bring dog food up a flight of stairs and hurt my back more I’d go to the store and not waste my time ordering online. Recently (in my new apartment which is ground floor) they keep delivering my dogs meds to a locker and saying it’s my address. While this complex does have lockers it’s not something I pay for because it’s a scam, so I can’t get my package. It’s also incredibly infuriating and I can’t imagine being worse off then I am physically and having to walk to a completely separate location all because their drivers are to incompetent or lazy to deliver this package. It’s EVERY single time to. I cancelled my auto ship and will be deleting my account. I tried talking to them and they assumed I lived in a locker… really? If you are AT all disabled don’t order from here. It’s ableist af. You’d be better off ordering from DoorDash, at least there’s a higher chance they ACTUALLY deliver it to your door. Their guest services are also TERRIBLE genuinely the worse most useless experience I have ever had.

Trying this company for the first time, ordered a couple of personalized collars, calm treats for my dogs for fireworks. Go to check out and there is no choice in the drop down for Alaska. So I call the "award winning customer service". The man politely tells me they don't ship to Alaska or Hawaii. I say, but we are part of the United States. He says I know I am sorry. YES THEY ARE!! How horrible that you do not serve all of us in this country!

Terrible experience with this company. They won't tell you when something will be delivered until you complete the checkout process. My most recent order, cost over $50. It never came. So they kept my money and I never got the product. Every time I ask customer service for help, they just tell me it's going to come the next day. But there's a link on my order status for the delivery, which is a link to USPS. USPS shows that an label was created and then canceled. But the people at chewy will not listen to me about that so I'm just out the money. I will never order from them again.