Chewy.comReviews of chewy.com

I ordered a prescribed flea treatment, it took 1 week for them to revise the vet approval! After continuing calling them about it they said the shipping and delivery would take 1 week. Total 2 weeks of wait. Nope. I canceled. Better just to buy it at the vet office!

I received expensive dog clippers that overheated when I tried to use them. If you have to return something, expect it to take a long time to get your money back! Their shipping partner didn't pick it up for 4 days and the shipping time back is 6 days. I think that is lousy for getting a refund. May purchase online again for pet supplies, but not where I can't take it back to the store, or will purchase through Amazon.

I will never in my entire life use this site again. I have given chance after chance and every single time my orders are wrong, delayed, and I’m given excuse after excuse. This time an order I made on 12/31 would not arrive in time so I called within an hour of submitting it to cancel. I was promised it was canceled and I would be refunded within 24-48 hours. So today I haven’t been refunded and I check my orders. A $40 item is marked as processing. Wholly incorrect as I was promised everything was canceled. Call customer service and the item is being prepped for shipment and also my entire refund is being held up by it. They give me dozens of excuses why it can’t be stopped or fixed. After 20 minutes of this, I request a manager because really? I’m told at best it’s 3 more business days but since my item will potentially not ship until 1/13 it may take as long as a month. I’m given overly long justifications, and I’m told a higher level manager will deign to reach out to me in 1-3 business days. The incompetence and lack of care is the absolute final straw and I will never ever use Chewy again once I’m refunded. Also really cute to basically constantly move goal posts on when my refund will return. If you lie to people about canceling their orders and lie about refund time frames, you don’t deserve their money. Period. Use Amazon or Petco or literally anyone else.

I ordered from Chewy for many years and spend thousands of dollars, yesterday I ordered and today I wanted to cancel it, because I don't need it anymore, I spoke with 5 different people and each one of them said "ah ah ah" really stupid and told me the shipment was picked of from FedEx, I called FedEx myself and they don't have the shipment yet, only a lable was created, that mean that Chewy can stop the shipment, because it is still in their warehouse, but they are not smart enough to do that and I got shouted at from 4 of the 5 I spoke with, that I HAVE TO RETRUN IT, well I don't want it in first place, of course I will send it back, which I will monitor the tracking number from FedEx myself online and as soon as they have the shipment, I CALL FedEx myself and have them return it, I don't need any IDIOT who don't know what they are doing to shout at me, all they could say was "ah ah ah ". I am very disgusted. Something those STUPID PEOPLE who shouted at me, don't understand "I CANNOT RETURN WHAT I DID NOT RECEIVE YET" FedEX does not have the shipment yet, would some one Please explain to those STUPIT PEOPLE that I don't have the shipment, I am in Texas, their warehouse is in Arizona.

DO NOT count on chewy.com for prescriptions. I waited over a month then gave up. I was told a week, then two weeks, then three weeks etc.

I have used Chewy’s for over a year now for my pets food a litter. Normally it here in 2 days, but I have been waiting over a week for specialty food for my dog and cat. All customer service tells me is sorry but fedex is holding up due to road conditions. It snowed on Monday it’s now Friday. The roads are clear and have been. This is unexceptionable. My have to start ordering from Petco again. A few dollars more at Petco but at least I can get it.

I have been using Chewy for approx 16 months to get medicine for my pets. While the website is easy to use and they have someone who can answer calls 24/7 its not a good system. They have a major disconnect in terms of getting prescriptions confirmed and then reaching out to get them reinstated when they run out. My vet never gets the emails/calls they claim to send. Like wise when my vet calls in they either can't get to the right person, have put the wrong info into the system and the most recent claimed my vet only gave a 60 tablet script when it was in fact for 6 months. I have worked with my vet for years and have never experienced this type of or frequency of errors when dealing with a pharmacy. I am cancelling my account. My dog needs his medicine and once again I am scrambling to get his meds because Chewy can't get their act together on the communication side. I will not recommend Chewy. Stay away if your pet has critical meds that can't be delayed due to incompetent practices.

I've had both my wifes and my CC accounts on Chewy since I started. I order $250+ per month in pet food. They keep charging my wifes account even after I took it off the account. Look up accounts on Chewy site and only mine shows up. Yet got up this morning to a $34 overdraft fee because they still took it out of my wifes account that isn't even listed anywhere on the account. Another problem is when something is on sale for $5 and I put it in my cart, yet when I get the order I've been charged $8. Call them and they say the item has went off sale between the time I placed it in my cart and when I hit the order button. Almost forgot, everytime I receive my order I have busted open contents because they use no packing whatsoever, just jam as much product in as the box will hold. Awful company.