Chewy.comReviews of chewy.com

Every interaction I’ve had with this company has been positive. I’m writing this review to counteract some of the bizarre rambling 1 star ones.

We’ve always had an excellent experience with Chewy. Their customer service is exceptional. Recent example, we had to put our dog down and they were notified as we had cancelled our food order. Their team sent us flowers for our loss. And it was so so thoughtful of them to do that. They truly go above and beyond for their customers, I can’t say enough good things. Thank you Chewy.

I want to give a HUGE shout out to Chewy.com. I have used them for years for their convenience and prices but NOW.... They are an amazing company. 1. I called to say I just got an order in and it is unopened. That my dog passed. she was clearly understanding on the phone and refunded my money and asked if I would just donate or pass it on in name of our dog. 2. She stated they are open 24/7 and if I ever need to talk , they are here for me. 3. Yesterday when I got home from work, There was a bouquet of flowers waiting for me with their condolences. AMAZING!

I can say that Chewy.com is totally amazing. I’d give them 10 stars. I’ll tell you they bust their butt making things right if there is ever a problem. My order was delivered today after they contacted the shipper immediately after I emailed them. I am impressed and I will always recommend Chewy. The customer service is impeccable. I’m not just saying that. I mean every word of it. Honestly I cannot say enough about their goal to provide the absolute best customer service. Fantastic work Chewy!

Chewy has good prices and delivery is always expected when they say it will arrive. I recommend Chewy!

Fantastic products and incredible customer service!!! I contacted customer service for a question and had a helpful response the same day. I will continue shopping at Chewy and recommend them to everyone. Thank you for being so awesome Chewy!

I have bought from Chewy several times and never had an issue. I just bought a stroller and a little cup tray was missing along with what I believe are the screws to put it in. Other than that the stroller works fine. I emailed them and within 24 hours they got back to me and apologized and sent me a whole new stroller free of cost. They asked that I might donate the old one to a shelter. Great customer service. They even sent my little dog some loves.

I received my cat food order and some of the cans were damaged. I emailed customer service and within 24 hours a new order was being shipped to me at no cost. The customer service I received was the best. Chewy you all rock! Thank you Malenie for your email.