Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Susan G.
On Sept. 3rd, 2022 I placed an order with Chewy. Nadia was my representative. As I was placing my order she inquired about Sweetpea. I informed her that my old feral turned housecat had recently passed away. Today a florist arrived at my door with a small vase of fresh flowers. In memory of my buddy Sweetpea. Thank you Nadia. Thank you Chewy. You are stand up in my book. ❤️
Christine H.
Phenomenal Customer Service. I am consistently blown away by Chewy's customer service & the service they provide in general. I've been purchasing from Chewy for about six months now, both with autoship orders & individual orders. The website is streamlined & easy to navigate, & carts are so easy to adjust. I can adjust the dates for my autoship order without any fuss, & add items to ship one time with autoshipped orders. I've yet to have an error in my shipments, which is more than I can say for most places I order from. When one of the items (a dog toy) I ordered left us feeling disappointed, because it didn't last/live up to expectations, I left a review explaining why it didn't work for us, hoping it could help other shoppers. I expect sometimes toys, in particular, just won't work for us & that's just how it goes. What surprised me was an email from Chewy soon after, letting me know they were so sorry it didn't work for us (they put in thoughtful, personal touches, like saying each of my dog's names in the email), & that they were sending a full refund. They reminded that they want to ensure satisfaction for everyone & to feel free to reach out for any issues. I was so surprised, because I really do believe sometimes toys just aren't a great fit, & no one is at fault. But the customer service has really made me feel safe in continuing to purchase, because I trust if there are issues they will help resolve them. We've also received birthday cards for our dogs, & a surprise of an incredibly beautiful painting of one of my dogs. The little things they do really mean a lot. Even though I know businesses work hard to build these moments to ultimately build brand loyalty, it's rare & feels special when it happens. The personal touches remind me how nice it feels to support a business supporting others. It's a nice change from big box stores. When I started ordering through Chewy, I was not convinced I'd keep it up. I initially believed it was somewhat of a luxury to order items from sites like Chewy, like you had to expect to pay more for the convenience & service. My experience has been that the prices are the same, or often better, than when I'm shopping at other big, discount stores. The selection is much better, & the reliability of getting the product is ultimately what led me to Chewy in the first place. I was tired of going to the store, only to find they were out of my dogs' food repeatedly. Now it shows up at my door, exactly when Chewy says it will - if not earlier. I'm truly grateful to have given it a try & I hope sharing this helps others, who may also be wary of spending more for convenience. I spend less, there are some great perks (like chatting with a vet for free if you utilize autoship - which I've done & it was such a great experience), & the customer service is second to none. I've got several happy critters who are also grateful I found Chewy & we aren't looking back now. :)
Sherry B.
I LOVE this company they take care of their customers and their pets. They actually send handwritten birthday cards and condolences for your pets. If you’re not happy with something they’ll give you your money back no questions asked with an immediate response. We definitely need more companies like Chewy! Keep up the good work! ❤️❤️
Smith B.
After my cat passed, Chewy took the time to send flowers if condolences from a local flower shop. I will always be a loyal customer! ❤️
Bonnie P.
My dog Max passed away yesterday...the same day that our Chewy order arrived. We had the FedEx employee return it for us when she showed up. The very next afternoon, we received a flower arrangement from Chewy.com expressing their sympathy for our loss of Max. I am blown away by this company's standards and compassion for their clients. Thank you so much. The flowers are absolutely beautiful and you have brought comfort in a time that is SO SO tough. xoxo
Ariel B.
Absolutely amazing customer service. Was refreshing to be able to speak with someone at a late hour of the day and be so helpful. She was genuinely kind and even commented on the cute Star Wars toys in my inventory.
Joline W.
I recently lost my fur baby Remington. He had been using male dog wraps for the last 18 months. I had a few unopened packs and sent Chewy an email about needing to return them. I got a beautiful heartfelt email back refunding my money and telling me to donate the wraps to the local shelter. Amazing and beautiful to have someone connect with me and then spread love by donating the wraps after returning my money.
Heather I.
This company has been nothing but amazing. The customer service is out of this world. They have great products and services with quick shipping. I lost my African grey Parrot Friday night 8/26/22. I called them to see if I could get a shipping label to send back the unopened food and unused toys(over $100 worth of product) they told me not to worry about it and to donate it to a local shelter or Avain vet and also refunded me the full amount of the order even for the opened used products. I came home from work today to a beautiful bouquet of flowers with a heart felt note.
