Chewy.comReviews of chewy.com

I have used Chewy for a couple of years. This time my cat stopped eating and I went to the vet three times. Chewy was right there with me. They were patient and listened. I tried different foods and they accept any food back if your pet does not like it. The biggest surprise was today. A bouquet of beautiful flowers were left at my door with wishes from Chewy that my cat get better. That is above and beyond what one would expect from any company. They truly care about our pets. Bravo to Chewy. Here is an update: Don't ever try to return items for a full refund. I returned 16 cases and was told lie after lie about the package. I was told it was in transit. I was told it was never delivered. I was told there was another tracking number. I called FedEx. I was told that the order to pick up the package was never given to FedEx. So I arranged for the pickup. I was told there was no other tracking number. The second number Chewy gave me did not exist nor used with the pickup. I was told it was delivered and signed for by Chewy five days ago. Chewy said they opened a case with FedEx to track the shipment but I don't know what number they gave FedEx. I spent four hours on the phone and got the answer. How can I ever deal with Chewy again? I feel I got the same run=around with all those I spoke with. Watch out!

I have been a monthly customer for over a year. This is the fourth time I have received a damaged shipment. I order 2 heavy containers of litter, 2 large bags of food and 5 large containers of treats. The bag of food was ripped open and the treat containers were smashed into pieces. ALL of these items were shipped in ONE box. Anyone with common sense would know shipping all of this with ONE thin piece of paper is ridiculous. I have called and complained but obviously the problem isn't being addressed. I have already looked at other companies to take care of my pet needs. I guess Chewy doesn't need it appreciate my business.

First time buying With Chewy and I can’t say how bad the customer service is. First they send me a product that looks used and then they won’t replace it. I bought this for my critically ill pet and they need the product I purchased to make sure she is eating and I taking her medications, I spent a total of two hours between two phone calls. In the first call they said they would, went to follow up and no one had any clue of what I am talking about, not notes nothing. I told them who I spoke to and the replacement order and the guy Mark didn’t do it right, joe didn’t card at all and was not sympathetic. Highly disappointed in their customer service.

They never have products in stock, so using the AutoShip feature is a joke. I am unable to meet my pets' needs through Chewy due to their constant lack of product. This month, 5 items in my AutoShip were out of stock, compared to the 3 items last month. I used to shop at Chewy so I would not have to go to a big box retail store, but each month I have to supplement my Chewy order because of items being out of stock. This is ridiculous for an online retailer. Today was the last order I will ever place with Chewy.com.

I have been getting my dog’s Vetsulin RX from them for a few years. I get two vials at a time every 3 weeks. I mail them new RX’s when old ones run out. Somehow they never can find them. I mailed in a new RX on 01/12/21, they don’t have it. Then the pharmacy tech told me it takes 3 - 4 weeks for the mail! REALLY? Another time I was told it may have gone to the wrong building..WHAT? I’m losing patience with them and putting my dog’s life in jeopardy. Something needs to be done!

Ordered pet meds, provided all necessary information and was under the impression it was on way. 5 days later I still do not have the meds, the local vet provided the script, they are not the same as they use to be. They are working from home and are not on the ball. Had one tell me that it was against policy to speak with vet with me on phone and next call said that wasn’t true. Then told it would be taken care of and I’d have meds next day because the fill place was in my area. Next day I receive email stating they are having difficulty getting in touch with the vet and my order is being canceled. What a joke while my dog suffers. Nice passing the buck with no follow through, point fingers, etc. I have never had such a horrible experience. Sad to have dog suffering.

Order a week ago and they still have not processed my order call on it and said they would get right 2 day later still not processed Won't ever use them agian

As a FedEx delivery driver I get the grand opportunity of delivering all of these boxes of pet food. I delivered a box to an elderly lady that was probably 80 pounds in one box she said she ordered three cases of food and you guys put in one box and expect these older people to pick them up? Come on get real. You guys make these boxes way to damn heavy why can’t you just use more boxes or would that cut into your cost and make the ceo not rich is that why you put everything in one box . This is the poorest boxing I have ever seen from a company that sends stuff to people that aren’t able to lift heavy things. It’s bs