Chewy.comReviews of chewy.com

This company is truly the Amazon of pet food & supplies!!! Ordered yesterday late morning and on my porch at noon today. Everything I need and fassssssst!!

I lost my beloved cat of 17 years to sudden heart failure. I notified Chewy that I would not be placing further orders. Not only did they refund my money which was not necessary, they sent me a very kind note and today, a beautiful flower bouquet. I am truly impressed with their products, service and now, their remarkable compassion.

Our cat was diagnosed with diabetes. I was able to upload the prescription to chewy and I received it within 2 days. We ran out, so i ordered 2 more bags. Unfortunately, right after I received them our cat took a turn and had to be put down. I called Chewy to see if i could return them They told me no, they would refund me for the food, and told me to donate the bags. This was not expected. Not only that, they sent us flowers for our loss. What company does that? Chewy. I am now a lifelong customer. The customer service and caring is amazing. Thank you Chewy!

Chewy's customer service is exceptional. Unlike other companies, they are quick to respond, super helpful, and competent. They ask the right questions, know how to fix a simple problem with a simple solution, and they treat their customers like real people. They send my dog a birthday card every year, and do other things to just go above and beyond. Couldn't recommend a company more highly. No other pet company can compete.

FedEx claimed to have delivered my package but it never came. I called Chewy to make them aware that I opened a case with FedEx and Jasmine from Chewy immediately sent me out another order at no charge. Their customer service is top notch!!!

Huge thank you to Shane and the Chewy family for sending us flowers in remembrance of our late Great Dane Ivey . I had to talk with Shane about a recent order and asked him if our dogs were listed by name on our account. He informed me that there were 2 names. I explained that a few weeks prior we had to have Ivey put down as she had cancer for the second time so her name needed to be removed from the profile/account. He was very sympathetic and showed genuine sadness for our loss . I informed him we had added 2 other Great Dane pups(which he took time and gathered the info on them for the account) to our family who were 9 months old now. We had gotten them the day before we found out in February , that Ivey had cancer again , now in a different spot. We greatly appreciate the kindness and thoughtfulness from the staff at Chewy . I NEVER imagined a company would send a beautiful boutique of 💐 flowers . Thank you so very much Shane and Chewy!!! It’s nice to order from a company that has employees that really enjoy their jobs and the animals .

Chewy is always timely, good pricing, they f/u with vet directly for prescriptions. Today I called to find out how to return a component to our e-collar. I had ordered the wrong one. The customer service rep was GREAT. Said we had been good customers so we could just keep the e collar and donate to a rescue. That was so great. Very customer focused.

I love ordering everything from Chewy because of their quality products, competitive pricing & excellent deals, accurate filling of my orders, super easy to navigate website, fast & considerate shipping & delivery, and their incredible Customer Service!!! Shout out to Renee W. in customer service for your quick response and immediate resolution to my issue regarding a smaller, more fragile item which arrived damaged due to being packed loosely with a large, bulky, heavy item. Not only was my complaint forwarded on to the appropriate department to investigate & stop any future packing problems at the source...but Renee also had a new replacement for the fragile item sent out free of charge which arrived the next day...AND all of this was initiated before Renee's response to my email which I received in less than 5 minutes after I hit send! You Rock, Renee!! Thank you ALL for making Chewy the BEST!