Chewy.comReviews of chewy.com

I have used and promoted chewy.com widely for several years. Their service and choices have been exceptional. However, I just confirmed that they no longer carry My Pillow products and therefore in good conscience cannot use or recommend them. Any company that caves into cancel culture is contributing to America's decline and, though it's difficult to quit doing business with a company that has a great business model and employees, I will spread our several hundred dollars a month out to other pet products companies, both local retail and online.

I have loved Chewy.com but I cannot stand behind companies that participate in cancel culture. Let your customers decide what needs to be canceled. I'm sad, but no big deal, it's not impossible to buy pet supplies elsewhere.

Wanted a Mr. Pillow dog bed and they quit having them because of cancel culture therefore which was once a great online store for pets it is now picking and choosing who they purchase from. Wanted a dog bed made in the U.S.A which was made by Mr. Pillow.

I ordered a puppy food last Feb. 11 in anticipation of the incoming snow storm in my area (Order number 374289324). It was supposed to be delivered within 1-3 days and it is now the 3rd day. I contacted Fedex to check the status of the package and I was told that they haven't received the package from the sender. When i contact Chewy, they reprocess the replacement without even explaining what happened to the original order and I need to wait AGAIN for another 1-3 days. And it is kinda annoying that they kept asking about my puppies and it took me about 4 emails before they could even told me that my order hasn't been processed/shipped yet. This is just ridiculous, I am out of puppy food and asking about them makes me pissed even more. And now our roads are pretty ugly and full of snow, I do not drive, my daughter's car can't drive on the snow, my husband is out of town and I do not have anybody to run to the store to buy one. And nobody even texted or emailed me that my original order was not processed or anything. This is just BAD customer service and experience.

I used Chewy for 2 years spending over $100 per month, but then they decided to get involved in politics and drop the MY PILLOW BRAND. So then I drooped Chewy. Good bye!!!

Ordered heart guard for my pet. Package came damaged and tampered with. When I spoke with chewy they wouldn’t give me a new order until old package was returned.I obviously was going to return damaged and tampered with package and wouldn’t never give my pet anything I didn’t trust. My dog was due to take her heart guard in 5 days. With their weird return process she would be late to take her meds. Had to go to vet to purchase my monthly supply instead. Would not buy again. Didn’t seem to care that my dog was not gonna get her medicine on time and we’re more focused on the money.

My first few months trading with Chewy was good. Lately I noticed some of my “in stock” orders were taking way too long to arrive. Then they started leaving my packages alongside my street where anyone could take them. (All other companies deliver to my door) Now recently Chewy has thrown in with the bigots and cancel culture garbage.

Bad company. I made a purchase they stayed 10 days to send, when they sent it and it was already in my city, they returned with the goods. I was waiting because I needed food for my cat. They did not deliver and stayed 19 days with my money. A slapstick