Chewy.comReviews of chewy.com

Do not buy from this company they will send you out the wrong dog food they would not conversate for your loss they send me the wrong dog food and told me I have to wait 3 days in order for my dog to get his dog food understand the dog food that he get is not in no local grocery store and the only company that actually have his is very forward you rather just go to a whole different company because if y'all can't even box the correct food ain't no telling what else y'all can't do

I placed a normal personal order of about $300 for pet food and supplies. Nothing exotic. Nothing in bulk. Clearly not for resale. Chewy arbitrarily decided that I am “a business” and blocked my order because it was being forwarded abroad. No proof. No discussion. No attempt to verify. Just an automated accusation and cancellation. Their reply was insulting: “We encourage businesses like yours to contact a distributor.” I am not a business. I am a private customer buying pet food for my own home. So apparently, if you live outside the US and use a forwarding service, you are treated like a criminal or a reseller. No transparency. No flexibility. No customer focus. For a company that claims to be customer-centric, this is amateur-level service. If you are an international customer or travel frequently, avoid Chewy. They do not want you as a customer. Plenty of better competitors who actually understand how global customers work.

Horrible shipping and useless customer service. CAUTION AND CARE RECOMMENDED.

I lost my cat in December of 2025. I informed Chewy to cancel my auto delivery products by telephone and later left a message about the situation. After no response, I sent a letter to the company about the lack of response/follow up. After being a loyal customer this is a slap in the face. I will not purchase anything from this company again. It’s okay to take my money, but not to acknowledge a deep loss. Shame on them.

Not very helpful,nor solutions offered,quick to resolve.And quick to resolve by tossing garbage food that cat didn't eat in trash bag for pickup than hearing they care and non sense.Go to your vet they give same discount and you cat pick it up there return full refund no questions ask value time.

Horrible company. Horribly ineffective and inefficient customer service. I placed an order twice from my initial new account that I created. The charge immediately showed from my bank app on my iPhone. Both times I received follow up emails after the order confirmation email that my orders were cancelled. I utilized online chat and called in and spoke to humans on the phone. No one could solve the issue. One worker emailed me some sort of account verification link. I clicked it and verified my account. This still did not solve it though. I tried placing the order again and again it was soon automatically cancelled. I called them again. They said their "Protection and Wellness" team just needed to look over my account and if they needed anything, would reach out. They said everything looked good. I was using my own large national bank debit card, my own address, and my own email address. Ridiculous. I waited two or three more days and attempted to log back in and place the order for the third time. I could not log in. The Chewy workers had apparently deleted my account. I created a new account with a secondary email address. This did not solve the problem! Everything repeated again. Even to the point where two days later, I could now not log in with my secondary email address. Chewy workers and / or their "Protection and Wellness Team" had deleted my second account as well. No one contacted me. No emails received. No odd payment methods, etc. But they deleted my second account and still kept cancelling my orders. Horrible company. Horrible workers. (I can't be labelled as a "Verified Buyer" because Chewy would allow me to place an order!)

We've been Chewy users for years. In the past their customer service was responsive & helpful. In recent months their customer service has degenerated severely and seems to now be outsourced to non-natives of the US as they cannot comprehend English & reply inappropriately. They reply to problems by endlessly repeating meaningless apologies without helpful actions. We will be avoiding Chewy completely from now on.

My second last order was delivered and thrown at the end of my driveway (a day before it was supposed to arrive) in a snow storm. I lost half of a $100 lb bag of dog food as it was hit by the truck that plows my driveway. I was offered a $25 discount on my next bag to compensate (apparently math is hard). I ordered a bag with the reduced price and it was delivered yesterday... and thrown in a snow drift in the driveway AGAIN!