Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 9,958 reviews with 5 stars · Clear filters
Barbara T.
We’ve been ordering from Chewy for years. When our Benjamin Franklin (dog) recently passed away we had a few unopened bags of food and dog litter we didn’t need. Not only did they refund our money and told us to donate the items but they sent us a sympathy card and flowers. CLASS ACT Chewy! You made us smile! ❤️
Theresa B.
Our elderly cat needed prescription food so we ordered from Chewy. He passed away on Tuesday and I called to cancel auto ship. I spoke to a very nice man,Jerry, he was so caring. He told me that the money for the last shipment was going back into my account and today I came home to a beautiful bouquet of flowers. Thank you Jerry and the chewy family for your kindness.
Max L.
Incredible customer service! We recently had to put our rescue kitty to sleep due to medical complications associated with FIV. My father had previously ordered her food through Chewy.com, and somehow a repeat order showed up on Tuesday. When he called customer service, they were exceptionally nice and credited him with the order due to the unintentional refill. I would have been satisfied with that result, however later that day we got flowers and a note telling us that Chewy was sorry for our recent loss. That really is above and beyond what I would have expected in this situation. Way to go Chewy, we are now customers for life.
Amy S.
Chewy is a great company with the best customer service. Every time I call with anything they take care of anything and everything with no hassles ever. Other companies could learn a lot from chewy because they have the customer service down to a T. You just can’t find great customer service like this anymore. I lost my beloved sweet girl in July. Chewy told me to donate her last shipment in memory of her. And also sent a beautiful bouquet of flowers. Not only did they do all that but best of all the customer service representative Zachery sent the most heartfelt message to me. It really meant the world to me that he cared so much and was genuinely sorry for my loss. Not only that he signed the card and said he is there if I need to talk. They go above and beyond every time. I can not Thank them enough for their top notch caring customer service team they have at Chewy. I will not get my furbabies food and supplies anywhere else ever. I will continue to tell everyone I know about your Awesome top notch customer service that you give every time.
Elizabeth M.
I have been using Chewy.com for many years. Most recently I was ordering my dog's prescription dog food from Chewy using the Autoship program. Long story short, my account was compromised and a shipment was made prior to me needing it. Two weeks later, I had my 15-year old chihuahua euthanized. "Pebbles" was a little bundle of joy and I miss my girl. I never opened the bag of dog food. I contacted Chewy a few weeks after Pebbles crossed the Rainbow Bridge. The next day, I received a lovely card and a beautiful vase of flowers from Chewy. It was so thoughtful and this act of kindness warmed by heart. Chewy also refunded me for the dog food and I will be donating it to a local shelter. Thank you Chewy for showing that you understand how pet owners feel about their pets - they are family members and they leave us way too soon. Your customer service is exemplary and you are appreciated. 10 STARS
Suzanne P.
My husband and I are still in awe of the remarkable service and kindness we received from Chewy employees. Our 15 year old Yorkie-poo had become critically ill over a short period of time. Unfortunately he passed two days after we had ordered a refill of his heart meds. I called their pharmacy hoping to cancel the Delivery - just couldn’t deal with it arriving. They not only cancelled delivery, but they reversed it so the medicine did not get Delivered here. Everyone I spoke to offered the most heartfelt and kind remarks - and processed our refund. A few days later we received a sweet condolence card from them. Yesterday a beautiful bouquet was delivered to our door along with a lovely note. This company and everyone I’ve talked to is incredible. We had purchased toys, food and drugs from them and never expected such kindness. In this current world of no customer service they are the complete package - a real role model. Should we ever adopt a new dog, Chewy will be the first and only pet company we use. Thank you from the bottom of our hearts.
Hannah L.
Great service, quality products, wonderful experience
Diane F.
We lost our little fur baby 3 days ago. I called and canceled her auto meds and told them that she had past away. That afternoon a beautiful bouquet of flowers and a heart felt card was at our door. Chewy is such an easy company to work with for shopping and returns. We really appreciate them and thank them for the flowers and heart felt well beings.
