Chewy.comReviews of chewy.com

I love this company - customer service is always available and helpful, the company is competitive, and their policy during difficult times is truly outstanding. I’ll say it again, I love this company🧡

I love this company! I always ordered dog food and heart medication, monthly, for my senior Cavashon. The shipments always came on time and with no problems. My dog passed away a couple of weeks ago, and I had to cancel the monthly orders. Today I received a beautiful bouquet of flowers and a condolence card from Chewy expressing their sympathy! I truly appreciate your excellent customer service, heartfelt compassion and sympathy! Thank you!!!

The customer service department is phenomenal. I had stocked up on cat food and a couple of months later my cat passed away. I emailed them to see if I could return the unopened food. They emails back and gave me a refund and asked if I would just donate the food to an animal shelter, which I did. When I got home later today, there were flowers at my door with a card. I was shocked. Chewy had sent them. I’ve never had a company this kind. These people are amazing. I feel so blessed to have such good people to deal with. Thank you Chewy. You have hired great people and are a great company. Thank you for the kindness and support. God bless you all.

I am amazed. We have had a standing autoship order with Chewy for dog treats for some time. When we lost both of our old dogs within a month, I tried to cancel the auto shipment. I couldn’t figure out how to do it so I sent an email to customer service. They responded with a lovely note of condolences and said they would definitely cancel the order. Today I received a box from Chewy and it contained beautiful long stem roses with another condolence note. That is a company that goes above and beyond customer service. I have always been impressed with their customer service, but I am very touched by this beautiful gesture. I can’t say enough good about this company. And the roses smell heavenly.

I just need to acknowledge how AMAZING Chewy is. I have been using them for the past 13 years for my fur-daughter Daisy. I have used their prescription medication services, prescription food (including auto ship), plus a host of supplies and clothes. We had to say goodbye to Miss Daisy 3 weeks ago. Due to not being even able to talk about it on the phone I did a chat with Reston from Chewy last week and he was so kind in the chat and not only refunded the 1 1/2 cases of prescription food I still had left he also refunded a 90-day supply of medication to me and just asked I donate it in Daisy's name. I couldn't believe the kindness and empathy I felt via the chat from him but then today I received flowers from him and the "Chewy Family" with a beautiful note. My heart is still totally shattered and not sure when we will bring another fur-baby into our home but I will most definitely be using this amazing company even more often than before. Thank you Reston and the Chewy Family.

I have been a loyal customer of Chewy since I got my Saint Bernard. Her food was delivered automatically every month without an issue. She recently became paralyzed and we had to put her down. We were devastated. I called Chewy to stop the food delivery and customer service was fantastic. Today I received a bouquet of flowers from Chewy with a sweet note for the loss of my girl. That is over and above customer service! I am so graterful!

Chewy is our go to pet supply company, especially the past few years not wanting to go into stores. We find the service outstanding, the product selection, including prescription food unbeatable. We recently lost one of our beloved almost 15 year old dogs and received beautiful flowers and a lovely condolence card a few days later. Can't say enough about this company!

I ordered food for my sick dog and talked with someone from customer service over the phone. He was very helpful and assured me my order would arrive on time. My dogs health turned for the worse and he passed away. My order arrived on the same day and I asked if it was possible to return my unopened box of dog food. They were very compassionate and gave me a full refund and asked me to please donate the food to a local shelter. My dog was rescued from a shelter and this was very heart-warming . Their kindness was very appreciated during this difficult time. I continue to promote this company and will forever support them. A-class business with great products/prices!