Chewy.comReviews of chewy.com

I have been auto ordering with Chewy since 2018. I have never had a problem with their customer service. Once some of the treats and pill pockets were crushed in delivery. They sent me new ones, no questions asked. I order cat litter which is too heavy for Fed ex. Asked them to limit weight of packages to 30-40 lbs. They did. I ordered a harness but my dog could not wear it because of a tumor. They reimbursed me and told me to donate it. Recently my dog crossed over the Rainbow Bridge. They reimbursed me for my latest delivery which I have not gotten yet. Told me to donate the supplements. The customer service sent me a beautiful letter of condolences. Most of the negative reviews have to do with the Pharmacy. I agree. It doesn't work too well. Best case scenario, get your pharmacy products somewhere else, but don't knock Chewy's customer service. They are great!

I’ve never had a bad experience with chewy and have been using them for years! They are prompt, helpful and amazing! Highly recommend!

Chewy is the best!! My dog recently passed away and they refunded my medicine and sent me flowers!! How thoughtful and sweet!! Thank you Chewy!!

I have been ordering products for my two cats from Chewy.com for over a year now. I’ve never had any issues with them and would recommend them to anyone. I had to call them last week to change my auto ship amounts because one of my cats was mauled to death by two German Shepards that got into our yard. This week, unexpectedly, I received a box from Chewy.com with a dozen roses and a beautiful glass vase. I thought people should know that this company really does care about its customers and their pets. Thank you.

I love dealing with the people at chewy. If I ever had a problem they took care of it right away. They are so pleasant and makes the process easy. My Carley pug passed last Thursday. She was 17 and lost the use of her back legs a couple years ago. She got where she couldn’t sit up right. One day my hubby cut the corner of chewy box down that her food came in. I put her cloth pad down and she was able to sit up and eat and look around without falling over. I called her my chewy girl . I have a picture I would love to send but don’t know how. Thank chewy for the flowers I just received today. My little chewy girl is pain free at rainbow bridge.

I've only used Chewy a couple times, but my mother purchased items from the often because of their good prices and quick delivery. It was a great convenience to her. Well a few days ago her dog Julia passed away because of heart congestion, the next day Julia's heart medicine was delivered from Chewy. My mother called them up and asked if she could return them for a refund. They said not to bother returning the meds, that they were very sorry to hear Julia had died and that they would refund her money anyways. That was quite nice. But then today, my mother got a bouquet of flowers in a vase delivered from the florist. It was from Chewy. They came with a very nice note for condolences for Julia's death. There are companies with good customer service. But this was way more than anything I'd heard of a company doing to let a customer know they cared. Still shocked by the compassion. I will recommend Chewy.com to anyone and everyone I know that has a pet. What a jesture and what great customer service. Over and beyond. Thank you chewy for doing that.

I have been ordering chewy for a couple of months now, never had any issues and very fast shipment! My bag was ripped and they re sent me a new bag, going to donate the open bag. very awesome customer service. Definitely recommend!

I had to give them five starts because on 11-14-22 i was desperate because my vet (who is my nephew) had prescribed carprofen for arthritis for my dog in may 2022 and i ran out and forgot to order more.. last 3days have been very cold here in n.c. and she is screaming in pain tonight because of arthritis...can't even move my dog she screams !!! i called at 2:45 in the morning.... got Christopher.. what a life saver ! they had all my info.. my vet had put a reorder possible back in may 2022 , i was able to order them to come out asap...i thought it was going to be a hassle because i didnt' know my account # or anything...but it was a simple peace of cake! oh, what a night I have had with my dog! hopefully i can keep my dog as pain free as poss before she goes.... it was so cool to be able to speak to someone at 2:45am n.c. time !!!!! these people are awesome and the representative was so cool and awake lol... i couldn't believe. it.... i definitely recommend these people.. i know that the first time they had to contact my vet for an ok on the prescription but it was all in their computer and ready to go with a HUMAN BEING on the LINE !!!! and he was happy to help... made my night.. now i can go to sleep a little more relaxed knowing that the meds will be sent out to me ! thank you chewy.com and thank you Christopher.! .. I could hug you !