Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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dana C.
Continued issues receiving medications from them, they claim they will ship then when the finally ship they update the shipment to backordered causing me to have to rush to the vet to pick up what doesnt arrive, they blame the vet. I have also received packages missing items from them and I find their customer service to be a little snarky.
Cheryl C.
BE CAREFUL AND INVENTORY YOUR SHIPMENTS! I spent hundreds of dollars and I am often shorted on my shipments
JDewey
The products are good. The prices are great. Delivery is terrible. They use FedEx. FedEx is a terrible delivery service. I never know where the package will be. Had it been raining today, Chewy would be sending me a new order because the box was delivered to the wrong door. UPS always delivers to the right door; the same driver comes every time. Chewy needs to switch to UPS.
Jenn
I wish I could give 0 stars, within the last year I have had nothing but headaches from this company. So unreliable, I have to reorder meds weeks before I am out and I still don’t receive them on time or at all. The last time after my dog was out for a week of meds and they still wouldn’t fill it, I went to 1800petmeds, they filled it immediately and overnight shipped it for me with no extra costs. That’s where I should have gone again this time. My dog now is out of meds again, I should have them but this company can’t find a prescription, vet gave me one and they won’t accept it don’t know how I got it, (from my vet duh), like I stole it. It’s bladder meds for dogs, why would I forge a prescription for that. Do better, no one order from here. The small amount more a different company is, in the end is worth it. Don’t take the headache from this joke of a company.
Amit
Horrible costumer service. Never do business with them
Veronica S.
I ordered 2 bags of litter and a bag of dog food. I noticed that the dog food never shipped after about 3 weeks and called Chewy to find out what was going on with my order just to be told by customer service, “Oh we forgot to send your dog food.” which they already charged me for. I have since called my authorship orders and will be ordering from Petco moving forward.
Carole D.
Don’t order prescriptions here . One week I call to see if my written prescription had arrived at their pharmacy. I was told it had arrived and my order would be shipped in 2-5 business days. After a week of waiting for it to arrive, I called again only to be told they did not receive my prescription, or maybe they might have misplaced it. So I have no prescription and no medication for my dog. Back to my vet I’ll go. Much safer and faster.
Lital M.
Lately they are very unreliable! I have a cat that needs specific foods and always order from Chewy lately they say there was a delivery attempt and my food does not arrive! They also cannot cancel my order or refund me so I have to wait until the food I don’t need now because I had to go and buy the food. Not ordering again! I would rather work with Amazon
