Chewy.comReviews of chewy.com

I will never order my pet products from anyone other than chewy ever again! I waited till the last minute during Christmas time to order my pet food and it somehow got lost in the shipping process. It had been about 4 days and my cats ran out of food so I called to find out about the holdup. The gentleman I spoke to in customer service was empathetic, super kind, understanding, and just absolutely amazing they even gave me a small refund because my animals ran out of pet food during the shipping hold up. They reordered my order and told me it would be here within a day or two at most. They even told me if my lost shipment shows up, just to keep it, or donate it to a pet shelter (if it's just too much and would go to waste otherwise). I honestly feel like it was my fault for waiting til the last minute and ordering during the holidays but because of the way they treated me I will never shop anywhere else. Thank you! Chewy you all are amazing and you have great customer service and it will get you far in the long run. Keep up the amazing work!

I had a problem with a product and Chewy stepped up to the plate and made it right. Outstanding customer service!

Great and caring company. I’ve ordered from them for years with no problems. When I contacted them to return an order after my dog passed, Elizabeth took my call. She showed empathy for my loss and was genuinely interested in my dog. After our conversation, she said I would receive a refund and that instead of returning the food, donate it to my favorite rescue!! Two days later I received a vase of flowers with a sweet sentiment penned on the note!❤️ Give this wonderful woman a commendation, Chewy! Thank you so much for making my day, Elizabeth!

I ordered the wrong Christmas gift, then requested an exchange. Instead of an exchange, they refunded me the whole amount and told me to instead donate the gift. I will definitely be buying again from Chewy in the future. Happy holidays! 💝

Chewy customer service is top tier! When FedEx continually messed up delivery of my order, Chewy was SO prompt and courteous in working to make sure I received my order no matter what. No questions asked, they immediately issued re-order and apologized for any inconvenience despite the error not being on their behalf. Phone calls to customer service were answered quickly by a polite representative, never an automated response or answering service. Each representative I spoke with asked about my pet and were so friendly. It's not often you leave a customer service experience satisified, but better yet - happier than before you called! So, thank you Chewy for your outstanding customer service and dedication to our pets.

One of the best and safer pet companies. the website deals are great and they actually have pet items that are needed and good for animals. They're also in incredibly well mannered as I have nothing ever missing in my orders, and I am yet to experience the pharmacy side of the website. (They also remember your pets b-day :)

Chewy is great! I have a sheepdog Basil AKA Goose who’s 10 months now. Highly recommend getting dog food and worm medicine from Chewy. Heavy dog food at good price gets dropped off right to your door (I use Rachel Ray, they have a huge selection whatever you may choose), and worm medicine way more affordable on Chewy. Tons of stuff for your good boy on Chewy at comparable or better prices. What prompted me to write this review is their customer service. I ordered a dog bed from Chewy but ended up finding one I liked more at Marshall’s. I called to cancel my order but they couldn’t stop the shipment in time (not their fault). I called back today, they gave me my refund, and they told me I could donate the dog bed to a shelter! Such a blessing. Can’t wait to go to the shelter and give this bed to a little buddy in need. Chewy loves our pets. Anyone I’ve ever talked to on the phone is so nice and helpful. This is a great company. Will be with them for life. Julie from Charleston, SC 12/2022

I am a huge proponent of reading reviews for the purpose of determining whether to try, use, or trust a particular brand, company, product, etc. I often write reviews, both positive and negative, to assist those who, like myself, seek out helpful feedback. Today, I have to say that CHEWY.COM has earned not only my respect for their customer service, but also for the compassionate care and outreach they offered our family at our difficult time. I contacted customer service seeing that we had been charged an extremely large amount for an upcoming delivery. When I spoke with the customer service representative, Melissa, I told her that I had already canceled the delivery ages ago, and more recently had canceled the medication, because our eldest fur baby had passed away just days ago. Understand, I called the customer service line after midnight, because my husband and I were up fighting Covid in addition to grieving. Melissa not only handled the monetary situation immediately, but took the time to ask about how WE were doing. She asked how our pack was and if we were in need of anything. She helped with the account, and arranged it so that we would no longer have anything surprise us, yet continued to make me feel like I mattered. This was enough to impress both my husband and me. Imagine our surprise when we received a delivery of flowers and a condolence message from Melissa and the Chewy Family two days later! This truly touched our hearts. Our fur baby still hasn’t made it home, but we have beautiful flowers until he gets here. Needless to say, Chewy.com has customers for life. Thank you Melissa and Chewy.com for your kindness and support. You have truly touched our hearts.