Chewy.comReviews of chewy.com

Have shopped at and auto filled from Chewy.com for 4 years plus. This last last I’ve had a hit or miss service. We ordered meds for my senior dog to deliver to an air bnb, Chewy.com emailed to advise us it wouldn’t be delivered because there was a problem with address. But continued to charge us for it. Followed up, they just claimed it was delivered. The next time they we’re careless was when they delivered an empty box! It was not damaged or resealed. They failed to pack it. Reported, and they did what they are good at. Ignore you until you stop following up. This third time the delivery didn’t turn up, not even an empty box. Reported, and all they reply with is “it was delivered” We are stuck without the meds for my senior dog and we are out of pocket again. Don’t let their marketing fool you. They do care about their customers or our pets. Be prepared when something goes wrong, they will ignore you until you give up. I will no longer shop with them. I’m done.

Closed my account. 2 shipments in a row with bashed dented cat food cans. It was not the carrier as the boxes looked perfect. Not worth the bother. Someone is throwing the cat food across the warehouse or something. Terrible

Ive been ordering chewy for a good while..while dealing with things left out my order several times, dealing with my dry food bags ripped open because of no filler in the boxes several times, crushed cans on numerous occasions i still kept ordering hoping things would improve..although they started to, i decided to opt for the autoship...ive did autoship 2 times and decided to cancel...due to now overpricing my items...last week my oder went way higher than when i didnt do autoship..now this week $14.00 higher than last week..what i was ordering was $150.00 worth of items..( i feed 3 cat colonies and i pay for all the food myself)now for all the same items ive been ordering for months today they wanted $174.00..and that includes 5% off for autoship as well.. so now ive cancelled all together...i can get my items at walmart alot cheaper than what chewy is providing..I was a very dedicated customer, loved the convenience of having it at my door, loved that they fixed there mistakes on a very timely manner, loved there prices until now..im very sorry to have to stop ordering from them...and when i called to cancel, this customer service person really didnt care..he was more like no problem when 1 customer leaves another will take there place..

EXTREMELY irritated. This morning I got an email saying my dogs food was out of stock and they gave me options to just “buy a different brand” I’m sorry but my dog has been eating the same food for the past 2 years, she’s extremely picky and is about to be 8years old I’m not changing it. Online it said that it was in stock. Just now I received an email saying my dogs food has been discontinued and it was removed from my auto ship order. So now I’m very inconvenienced in trying to find her food somewhere else and we’re towards the end of the bag because my auto ship was coming in a few days!

Chewy is getting worse by the minute. After I moved from Glendale, CA to Oxnard, CA they still had not updated my files. Took 3 days to send a fax to Vet in Oxnard. Some Customer Service have trouble with the English language. They have gotten really bad.

I cancelled an autoship and was told they'd issue the refund in 3-5 days, but they didn't and now I'm stuck with the charge (for now). For some reason they still shipped my autoship order even after cancelling, promised a refund, then backtracked on that and said the item had been shipped anyway and needed to make it back to their warehouse first. It's been about 8 days at this point, still no refund, no item. I just get the runaround. Customer service is NO help in resolving it. Be wary of signing up for the autoship and if anything unusual happens, be prepared to be stuck with charges and no pet food!

I received a 3 box order. They put 2 containers of cat treats in with a 40 lb box of litter. One didn’t make it. A small box with 2 little things of cat nip in it, which they could of put the treats in with. And still have room. And on top of that an open bag of cat food. That was resealed with the ziplock. Will never ever order from this place again. Will be posting the pictures of this on social media.

Nelle was helping me out and I swear she made so many mistakes I was even hesitatant to stop using chewy for my pets how could you guys hire someone so unprofessional