Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Dani
My cat passed as well. Got roses, too! So beautiful. Grand gesture. Chewy.com is so caring. I have chatted, problems always fixed. Check boxes: Playful, responsible, sensitive, serious, mindfully purrfect, professional and attentive! They take care of your pet's needs well being and YOU. This is how it should be but, I am so not used to this kind of compassion from a corporate company. Keep up the great work. I will always be a customer.
Charlotte
My recent experience echos that of the reviews I've just read. My sweet 16yr old kitty had hyperthyroidism and was in the early stages of renal failure. We had both of those under control with medication and prescription food. Then he developed a tumor on his jaw that ultimately made eating and drinking difficult and his quality of life was suffering. I had his prescription food on auto ship, I was able to cancel the auto part but his food arrived the following day. I honestly wasn't expecting to be able to return the food but not only did a Chewy representative email me right back, but they refunded my purchase in full and told me to donate the food to a charity. This food is expensive and will really make a difference for a non profit that might not ordinarily be able to care for a renal failure kitty. Thank you for the kind and supportive words from your customer service team, and thank you for caring about your customers.
joe C.
ive been a long time chewy customer . i had to call and cancel all my auto shipments due to my girl passing . lady was extremely nice on the phone ...... 2 days latter there was a box of roses and a message from chewy .... made me cry again .... this is amazing that a company can care that much .... when we find our next child i will be a chewy customer again .... THANK YOU GUYS
Danielle
My package was delivered to the wrong address and when I called customer service the woman immediately sent me out a replacement. That's what customer service should be like with every company.
Dylan K.
Absolutely love them instant deliveries and super amazing customer service could not say any better things about this company and they way they do business. They are definitely they best company that sells pets supplies
CJ D.
A package for someone else arrived at my home with my address. I reached out to Chewy to return the item. They responded saying to keep the item if I had a pet that could use it, or to donate it. The bonus: it was a dog bed and I was about to purchase one. What a great Christmas present for my dog and me!!!! I am now a Chewy customer and will get all of my pet supplies from them.
Bob O.
I had a problem placing an order on line the evening of 12-28-2022 so I went on line to get the customer service phone number today 12-28-2022. Google promptly displayed the number which when I called it, a man named Eric answered and completed the order. TWO thumbs-UP. That's what I call GREAT customer service. Bob O'Haver
Susan Matt E.
Such a great customer service experience! Shelly was personable and helpful, and actually talked to me like we were old friends; not like she was reading from a script. She addressed and corrected my issue right away. Without being pushy, she made me aware of a product I hadn’t thought of. From what I’ve seen, the company’s philosophy empowers and appreciates its employees, and it shows.
