Chewy.comReviews of chewy.com

I just started buying my dog and cats their food at Chewy, some requiring prescription. I was happy with the service and when I tried a product for one of my cats and couldn't get either of them to eat it I thought I would see if they would take it back. At about $65 it was as pricey as Hills and some of the others. Here's the customer service message I received back. Probably the sweetest message I ever received from a company. 01/18/2023 07:35 PM Hi Donna, I’m sorry the food did not work out, but I'm more than happy to help. I've processed a refund of $66.02 to your Visa, and that will post back to your account in 3-5 business days. If you believe it could still be of use, please feel free to donate it to a local shelter or pet rescue. We'd be happy to know that it's going to help pets in need. Please give Ryot all our love! Warm regards, Denise A. Customer Service Chewy BTW, I will donate the case of food to the local Humane Society. Thank you, Chewy, also, for the quick response.

I love the customer service on Chewy! They are always available, communicate well, and are kind and caring! I have some issues with my new young cat & his allergies. They have worked with me diligently to get him the best food for his needs. Yesterday I was surprised when I checked the mail and found free toys Chewy had sent me with a card saying they hope my cat Jax gets well soon! Really made my day! Highly recommend and I will not be getting pet supplies or food from Amazon anymore.

All my experiences with Chewy have been so positive and wonderful. The first experience I had with Chewy was when I ordered a cat tree but realized while it was still in transit that the cat tree would be too tall. Once I received the package, I didn't open it and I called customer service to ask about returning it. They originally were going to send me a shipping label so I could return it and exchange/get a refund, but then they later contacted me and asked me to donate it to a local shelter instead. They still gave me my full refund. You better believe that the moment they told me that, I placed a new order for a shorter cat tree. Three days ago, I ordered some cat food, and didn't realize I forgot to update my shipping address until the package was already delivered. That being said, the estimated delivery date was Jan. 18th, but it actually ended up coming on Jan. 15th, the day after I placed my order. I can't believe how fast they are with shipping, haha! Today, I called customer service to see what could be done about my situation, and with no hassle at all, they had me confirm my information and then told me that they would send the order out to my new address asap. I'm someone who's a bit nervous speaking on the phone, especially when it comes to voicing issues or problems or complaints, but Chewy's customer service is so efficient and friendly that I feel the anxiety melt away. What really impresses me though, is how they just take your word for it. Really, I could've been lying through my teeth and gotten so much free product without them being ever the wiser. Yet they happily take your word for it and solve your problem right away. My one and only issue would be that when I sent an email asking for support, it went totally ignored. So my word of advice would be to call customer service first!

Love Chewys! Fast shipping and truly great customer service. Our pup is happy, and they carry a wonderful selection of treats, food and toys. I wish all online shops made shopping this easy!

We received an Autoship order a couple days before we had to put our dog to sleep. I contacted Chewy customer service to see if I could return the unopened box containing 5 bags of dog cookies. After expressing her sympathies, the representative credited my American Express card and asked me to donate the cookies to a worthy cause. I did not need to return the dog cookies. A couple of days later, we received a bouquet of flowers from Chewy with a heartfelt note regarding our loss. Chewy's customer service was a ray of sunshine in our time of sorrow. They went above and beyond in trying to comfort our family. We are grateful for all they did.

Chewy's customer service is top-notch. The swing I ordered for my parrot arrived broken so I sent a message to the customer service chat. Within a minute I got an email confirming that they were sending a replacement. I didn't even have to return the broken one or send a photo of the damage which is such a hassle.

Their customer service is top notch! I purchased a year supply of heartworm and flea medication. Unfortunately, a couple months later our dog crossed the rainbow bridge. Not only did they give me a full refund, a bouquet of flowers showed up at my door a week later, giving their condolences. I cannot thank them enough for their amazing customer service and I’ll be sure to be a future customer going forward once we get a new puppy.

Chewy’s customer service team goes above and beyond, which I appreciate so much. I needed to cancel an order quickly following a change in diet, and chewy’s team was eager to help me, in a very timely manner. They also made a point to check in on my other dog, which was so thoughtful and kind. All of my orders through then have been easy and efficient. Thank you for all of your hard work, Chewy!