Chewy.comReviews of chewy.com

We used chewy for years and things went fine but, in the last year, it seemed like there was a big decline in orders being sent correctly and customer service. They just don't seem to care anymore. Most recently, I've needed invoices for prescription orders that showed the name of the pet the prescriptions were for for our pet insurance. After several contacts and being told repeatedly we would receive within 3 days, we still haven't received the information. It's been several weeks and this has cost us money because insurance won't cover without the information.

Twice I have delayed auto ship and twice they have ignored it. The customer service rep said she couldn’t do anything about it because “it looks Iike a technical issue”. THAT was a big help! Cancelled further business with them

Overall, I have always been very happy with Chew’s Customer Service. This recent order was an exception. Normally, I can expect to get my dog’s food in 1-2 days this took 6! Plus the fact that it arrived while I was out of town and sat on my porch another 2 1/2 days in 90+ heat. It appears part of the issue was that whoever filled the order did not bother to check and see that i have had a prescription on file, for nearly a year. Also, I do not understand why it was shipped from NJ went to TN., next to AR., finally to TX. It has always been shipped from a location in state previously.

Terrible customer service. They made it impossible to switch the size of a dog collar I ordered. And would not cancel the order. I realized my mistake within minutes of ordering and they said it had already shipped out

I have ordered from chewy and made one special request and instruction that I needed the package to be put inside the gate house for delivery. We have a private secured driveway with a private security gate and a gatehouse outside the gate so that packages can be delivered securely. I instructed chewy multiple times about putting the package in the gate house. They use FedEx to deliver and no one puts it in the gate house. They leave the package on the driveway someone drives by and steals it I contact them and tell them the instructions clearly stated that it needs to be put in the gate house. They take no responsibility for this. They suggest I contact FedEx and tell FedEx the instructions. However when you contact FedEx they don't let you give instructions for chewy packages. Those instructions have to come from chewy. The delivery guy throws the package over the fence over the gate onto the driveway. You open the package all of your liquids are exploded inside the box. When to his left there is a gate house a small building with a door a door knob you open it and you put the package in the gate house The instructions are very clear however these people are so stupid they won't contact FedEx and give them the instructions they received on their website in writing from my own person. When I contact you about this problem they take no responsibility for it and want me to instruct FedEx FedEx does not take my instruction this is what's called a continuous circle of irresponsibility. So unless you live in the city and can have the package put right in front of your ring doorbell do not order from these donkeys. It only works if you live in the city. The part that makes me the most upset is their lack of responsibility for making sure the instructions to the delivery company are good. After you contact them and point out their stupidity then they decide that we deleted your account. So if you don't let them deliver the way they want to they don't want your business. There are other places online you can get things for your animals. I recommend anyone but chewy.

I am very disappointed in the customer service w Chewy.com. I have had no luck renewing my dogs pain meds. All Chewy.com seems to be concerned about is having an order placed, not about the customer actually receiving the product. I am not using this company in the future.

They entered the information about my dogs prescription into their database incorrectly and refused to correct it, telling me I had to get a new one. Well I did, and took it to a different provider.

Chewy poisoned my guinea pig! I bought guinea pig food and they put seeds in the mix! What kind of animal company puts seeds in guinea pig food! Lost my guinea pig because there were oats,seeds,and peanuts in the GUINEA PIG food. They cannot ingest these. They’re toxic!! I no longer trust them. I’ve been a customer for years and now they killed my precious guinea pig :(