Chewy.comReviews of chewy.com

Recently I received my auto ship of 3 cases of Fancy Feast canned cat food. Then sadly we had to have our 18 year old cat euthanized here at home. I contacted Chewy to inform them and ask if a refund could be issued and the cost of shipping unless I decided to just donate the food to the local shelter where I volunteer. They immediately issued me a full refund and told me to donate the food. I was shocked and incredibly grateful. This kind of customer care and service is unheard of in today's world. Chewy cares and sets a commendable example.

I love this company! They always come through for you. They have the fastest shipping ever. And if you get something you're not happy with they make you happy. And let me tell you, they do read their reviews. I know this because I wasn't happy with an item I received to put in my aquarium and I left a review. It wasn't a mean one but I just had stated that myself nor my fish was happy with it. They refunded my money with out me ever contacting them. And if one of your pets pass, they always send you condolances in a card or something like that. I have heard of them sending flowers. If you order something that doesn't fit your pet, they sometimes have you donate it and they send what you need. This order I received today was placed on Tuesday, 2 days ago. I use this company for my cat, dogs, and fish. Also my mother orders through me from them. You can not go wrong when you go with Chewy!!!

I used Chewy for around 6 years to deliver my dog's food, and it was a very helpful service. When our beloved dog unexpectedly passed away, I contacted Chewy to inquire about returning 2 boxes of unopened dog food. The customer service rep emailed me immediately with an incredibly compassionate message and processed the refund immediately. They also posted a card and sent a dozen roses. This is one of the best customer service experiences I have ever had, all the more meaningful given the trauma and grief we were all experiencing. Fantastic, fantastic company.

I placed my order and forgot to add an item. I emailed them and within 5 minutes the item I needed to add was updated added and they sent me an email showing me what they did. I have been using them for about a month now and absolutely love the prices.

Chewy has always provided my family the upmost in quality products, low price and a friendly and quick delivery!!! Today I received a thoughtful and totally unexpected gift...I chewy cup and tea bags and a card...with wishes to get well soon. You guys go way beyond in every aspect. Thank you ❤️

above and beyond. phenomenal customer service. period. they get it. this company understands how much a furry family member means. each and every single representative i have spoken with has always been extra helpful, caring, and devoted to the cause. if i ordered something and it wasn’t what my doggo needed, they refunded my money and asked me to donated it to a shelter. when my pooch passed, they sent me roses with a lovely message. it doesn’t get better that chewy.

Can't beat Chewy in any respect. These people deliver on time and always. I have only had exceptional experiences with this company. 5/5 A++

Thank you for the birthday card for my pup. Super cool to send that.