Chewy.comReviews of chewy.com

We ordered some "prescription" food for our cat who ended up in the hospital and was going to need this specific food when he got home. It was food that the vet had to confirm for Chewy that we needed, so basically prescription food that was also pretty pricey compared to a usual 20 lb bag of cat food. We spent $150 dollars on dry and wet food and it was delivered to our house. We sadly had to put our cat down in the hospital. We still had this box of unopened wet and dry prescription cat food. We called to return and get a refund for the food, to which the customer service lady asked "was there anything wrong with it", no, and then she asked "did something happen to your cat", yes we had to put him down. Her response was "that makes this different then, we will give you a full refund and please take that food to a local shelter". So we got our money back and took the unopened full box of food we got from chewy to our local shelter. We were really impressed by that, and it did not end there. Already we were really touched that they handled our situation with such care and kindness, but then a couple days later there was a box at our door and we got flowers and a heartfelt sympathy card from the customer service lady we spoke with from Chewy when we called about returning the food. I was blown away that they sent that to us! I have never heard of this from anyone else so experiencing it first hand was really amazing. So thankful and truly grateful to Chewy for their kindness and thoughtfulness of our hard situation. If you are not a customer of Chewy let this be an example to you that they will take care of you no matter what happens and always do the right thing.

We had to put our dog down yesterday, I contacted Chewy.com to cancel future orders. Yvette was so kind and sympathetic, they really do care about their customers. Today the sent me a beautiful bouquet of flowers! We will be getting another dog in the future and I can guarantee they will be getting my business again. I can't thank them enough!

The convenience of auto delivery and every pet product I could imagine makes this a great way to care for our pet. What makes it amazing is the customer service, easy ordering website with simple solutions when changes are needed. On top of that, while I was fighting off a serious cold I had to call regarding a date change for my auto ship and clarification on my account due to my confusion because of our move and days later was surprised with a get well gift. I tell all my friends and coworkers about Chewy and my sister uses it too. Way to go Chewy, you make a difference!

I was having an issue with my promo code. I called and spoke with a super nice and helpful man named Doug. He handled everything with patience and good humor ! Thank you Doug!

Let me start with this. On Saturday, my min pin passed away. He was 17 and spent much of his life on the back of my Harley, wearing a leather jacket with inappropriate patches and goggles. I had the privilege of his love for many years. Chewy has been supplying us with his meds for the last couple years, at a reasonable price, with fast delivery. I checked to see if I could return the last order since he had passed away. They couldn't take the meds back, but they refunded my money for the last order. Today, I got home to find a flower delivery with a nice card attached. That was above and beyond. Thanks Chewy.

I had an amazing experience with their customer service. I bought a coat for my dog, but unfortunately it did not fit. I emailed them about how could I make a return, they quickly replied and told me they will sent me the correct size for my dog. The greatest part is that they asked me to not send back the wrong size coat but instead to donate that coat to someone that need it.

Chewy has always been reliable and fast shipping. I called to let them know my beautiful cat passed. They not only refunded me for unused food, they sent the most amazing flowers!!! Your the best and thank you!!

My dog girl pass away on thursday and order on chewy a wheelchair, i message the how to return once i receive, not only do they refund my money, but they send flowers also, i call to thank them today. Because losing your best friend is painful and they make this part easy and i really appreciate that.