Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Rebecca B.
I always loved Chewy - their customer service is great. Their phone center is helpful. Their fulfillment center, however, is terrible. I had an order on autofill, and I only received one thing out of about six. I was billed for the entire order. I'll be canceling my order with them after (and if) I finally receive the items I've already paid for.
Dustin
For the past few months, and several other times they dont have the food i order and they just dont send it or tell you ahead of time. Pretty poor service and they dont try to correct the situation.
Name kept P.
No matter what you order they email you and say your order will arrive in 1 day. It never does. Can't they just be honest and say when it really arrive? They are also no longer have the attractive pricing they used to. It's now the same as what Petsmart charges. If it wasn't this stupid time of year with holiday shopping traffic I would have just gone to Petsmart. Sad that Chewy is not what they used to be.
bobby B.
Price was good. Bought two cases of canned dog food. Several of them were dented to the point that I could not use a can opener. It wasn’t shipping because they were shrink wrapped in heavy plastic and were not on the outside of case.
Candice S.
You are losing customers because of Fed Ex
Henry J.
I needed a refill on my cats dry prescription cat food I sent them a lifetime refill prescription several times yet each time I place an order for it they always want to contact my vet or ask for the prescription again . After the most recent delay I had enough and went to PetSmart and got it within minutes.
Larry G.
Ordered several cases of can food when went to feed my dogs one night and when I opened the 2nd box it had a bag of dog food witch my dogs would not eat,
Mirsa W.
I contacted Chewy's customer service as I walk with a cane, unable to bring my packages from downstairs, especially when cat litter is included. I asked the Rep. to please request signature so the FedEx could bring the packages upstairs as they did until last month. She indicated I was the one who could request the service. Not true, I don't need to see my signature to confirm I received the package. I canceled my account and was told my shipment 2 of 2 was canceled, I thought it was in transit. I immediately placed a new order, now I am getting two huge orders, almost 500 dollars worth of cat food. I cannot refuse the package, I need to take it to a FedEx location. Chewy is great, they have everything I need, but this experience leaves me no choice but to go elsewhere.
