Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Dawson
The company is fine surface level. But if you ever have a shipping issue using their awful carried OnTrac you will be stuck without your animals meds for weeks. After 3 awful interactions with customer service I will NEVER use this comapny again
Sarah S.
I am a long-time customer who officially closed my account today due to a major breach of boundaries. After a simple issue with an order, Chewy attempted to inject themselves into my energy and space by sending an unsolicited return box and initiating a process I never consented to. As a business owner, I value autonomy and clear communication. Chewy’s refusal to listen to my 'No' and their insistence on an automated, high-hassle return process was the final straw. I have moved my business to local suppliers who respect my boundaries. If you value your peace of mind and sovereign control over your purchases, be warned: their 'convenience' comes with a heavy price of corporate overreach.
Jeff E.
Spent almost a hundred dollars to overnight and register prescriptions for my dog. They never received either one as of two weeks later. My wife called last week they said they did receive one. No idea which one. Customer service contacted me at midnight to get details on my account. That’s great waking up at midnight to see that. Do not recommend.
Ann S.
I've purchased from Chewy for all 3 of my Wire Fox Terriers. My last pup, Violet, passed unexpectedly and traumatically, this past New Years Eve Day 12-31-2025. I never received flowers from Chewy as I was assured to receive whan I notified them on 1-5-2026 to stop my autoship. I called their customer service three times about this. The last time was 3-7-26. I called from the hospital where I had been admitted several days prior. Obviously, I was sad to begin with, but never mentioned this. The woman that I spoke to was nice, but she explained that it's arbitrarily up to Chewy to do that kind gesture. I guess that I wasn't one of those customers. Chewy lost my future purchases to PetSmart because of this. Flowers were a greatand kind marketing gesture on Chewy's part. I will be sure to tell all my pet friends about this and to spend their pet money elsewhere. You lost a longtime customer.... Ann Salus Family Pet: Violet
Marina D.
The most annoying service. They would take order than wouldn’t deliver. They say prescription is not confirmed. Than you order again and they would deliver. Like you never know if this time they would deliver or not!! I’ve been relying on them to deliver because they confirm the order and prescription is current but than it wouldn’t arrive in time and I have to go to pslhysical store on my super busy schedule. This has been beyond annoying
Sarah G.
Never received my package. Was told after 14 day that they wouldn't refund me or replace. Pathetic
Carolyn P.
I'm done with Chewy. Their "1-3 days" delivery is a crock of cat poo, always late and often never at all bc they go with cheap delivery through fedex and I have been forced to cancel all subscriptions bc my animals need to eat. DONE WITH CHEWY
Andres
Making charges without my authorization
