Chewy.comReviews of chewy.com

Online service for chewy is just pitiful for a multimillion dollar company. I order a dog crate and it says it will arrive right when I get back from vacation, sweet right? No, everyday after, the company decides to cancel my order and ask for my billing address. Despite me giving it to them THREE DAYS IN A ROW, I am home from vacation now and they still do not even have it out for shipment. I mean if it was important you think they would ask for it while ordering. Not to mention, every time you contact them it’s a different person answering. From customer service to the way their online ordering is set up, Chewy is not nearly what they claim to be.

Don’t waste your time or money ,have received damaged can and dry food that I ordered,Walmart is same price and no damage,I can’t feed my dogs the food that has been opened .chewy has lost my business!

This is the first and last time that I’m ever ordering off of Chewy. I ordered a cat tree, but instead I got sent 150 training and potty pads. How does a company confuse a cat tree and training pads? When I called customer service, they didn’t even offer me a coupon for THEIR mistake. DO NOT ORDER OFF of CHEWY!!!!

Horrible service. I have been with Chewy for years and never had a major problem until the last few months. I order medication and promised it would be at my home and get delays and delays. I have to track down my own shipments and drive to get my medication for my dog. Without these medications she will die. I cannot even miss one dose or she can turn bad fast. I will not be using Chewy in the future. All I get is "I'm sorry and there is nothing we can do." Why is there shipping if I am tracking down my own package and the one going and getting my package."

Chewy used to be a great company before it was bought out. Unfortunately, this tends to be the case for many companies that start out great but then crash and burn because of corporate “values“. I had to communicate with Chewy three times because they had incorrect information listed in my account and I was assured that the incorrect information was corrected. However, when I signed into my account, the incorrect information was still there. When I called in again, the rep said she didn’t understand why I was seeing certain information on my end while she saw different information on her end. I explained that this was the reason I was calling AGAIN. We couldn’t get the issue squared away, so I canceled my order and took my business elsewhere. Fortunately, Chewy is not the only game in town.

I am so dissapointed, I bought the tan version of this tree back in 2020..I was pretty happy and so where my cats..Its currently 2:47 am and I am sitting with the emergency vet because my cat was sleeping on one of the towers and it snapped an broke the whole thing came down on her and she was really hurt! Now if it wasnt for the fact that i was sitting in the same room as this i would have assumed it was just some fluke accident but I was in the room when this happened she was asleep when it broke..Keep in mind I check this tree every two weeks because when we bought the black and white the ramp had broken on one of our kittens and his leg got stuck in between the ramp and the top platform so to be sure its holding up and all that i check because my cats are literally my babies..My poor girl has been really hurt by this..while im sitting in my car outside waiting i decide to scan the reviews and low and behold so many people complaining about the towers breaking randomly! My poor girl cant move her back leg and was yowling in pain. I do not recommend this tree. My cart is full of items i intended to purchase for my cats but I will no longer be using this company anymore for purchases for my animals. I am more than sure I'll get some message saying I'll give you 10% of your next order but I dont want it! I want my sweet girl to be okay and this to have never happened.

Worst customer service! I had signed up for Chewy’s autoship program for NexGard for my dog’s every three months. Every time a refill were to be filled it was a battle. Chewy would cancel my shipment, when I contact to see what was the issue they said they faxed a request for a refill to my vet and never received a response. I called my vet and they never ever received a fax from Chewy. After a few times of this back and forth and being cut off by rude customer service from Chewy’s side. I switched to 1800petmeds and had no prescription refill issues.

Terrible service, I'll never use them again for anything. Couldn't even be bothered to email me to let me know my dog's Rx was out of stock and refuses to ship something like, 3 25mg for each 75mg pill like a human pharmacist would. I am so furious I am shaking.