Chewy.comReviews of chewy.com

This is an amazing company. We purchased dog food on an auto ship basis. Due to eating habit changes it has been adjusted many times, always done quickly with no hiccups. Our pet Bailey died a week ago so I had to cancel the auto ship. On Wednesday we received a dozen yellow roses with the kindest note. Customer service is unbelievable. What a wonderful thing to do for a grieving pet parent

It was with a heavy heart that I had to put down my most precious boy. I had ordered my meds from the Chewy pharmacy and was on auto ship. I had to call the day after I put him down to cancel the prescription. I can’t even begin to tell you how kind and thoughtful they were. This is one company that truly understands customer service with kindness and compassion. Nowhere else have I experienced this level of care and consideration for their customers. I just want to say you have a customer for life and I will always choose them above all else when it comes to my pet’s needs. With gratitude beyond words. Lynn

Chewy customer services is exceptional and one calls directly to a human being. I had a bad experience with a FedEx delivery which I reported to Chewy directly before calling FedEx; just a heads up to Chewy before I called FedEx. The representative I spoke to, Adonis, was polite, helpful and considerate. I asked to speak to his supervisor, Claire, who further made me feel valued and heard. I felt much better after speaking to these two lovely people. Their excellent service keeps me shopping at Chewy for almost six years. This is not the first time I’ve received superior customer care from Chewy.

I have been using Chewy for just a year or so and was on auto-renewal for my dogs senior dog food. I was notified that I had reordered - but sadly my dog had suddenly passed away just a few weeks prior. I immediately called Chewy and got Heather on the phone. She was so kind and thoughtful when I explained the situation. She immediately cancelled the order and cleared me out of renewals. Then sent me a confirmation that it all had been handled. This afternoon I came back from errands and found a beautiful floral delivery with a sweet note from Heather and Chewy saying how sorry they were about my loss. What great customer service! I will be back when we decide we are ready for a new pup!

OUR lil GAL Alice The Cat passed away on 3-6-23 And got her order of food that week. I called to send back they said don't worry donate to a shelter.{As i did all the other items i had} And just today a beautiful flower arrangement gets delivered 3-10-2023. which is a class act and very very thoughtful I am a Petco employee for 23 years and in management, I can guarantee you, I have not seen anything like that thru us ever.thank you Chewy.. Ron &Paula p.s. It did bring tears.But also happy feelings that someone did care.

I don’t order a lot from chewy but when I do I always get my order fast and efficiently. My water fountain unfortunately was a dud and did not work but Bridget was such a helpful hand and so nice and understanding. She sent me a new order of a replacement as soon as I wanted an exchange she was very sweet and super enthusiastic, this was the best customer service experience I have ever had from a company. I will definitely be shopping here more often for my pet products.

The people I have spoken to on multiple occasions from chewys have been so compassionate and so empathetic- beyond words! I am so grateful for them! When losing a beloved pet they have talked with me and sent me flowers and refunded money on the food and supplies I purchased for my loved one that I can’t use. They have gone over and beyond any expectation from a company! They really do treat you like a family member! I just lost one of my fur babies who meant the world to me and thought there was no way I would smile or laugh and talking to them they actually cheered me up. The flowers melted my heart.

I never thought a corporation could be thoughtful or kind but Chewy is both and as long as I have pets, I'll be a Chewy customer. In the past 4 years, I have had three cats pass away. One from cancer and two from various other senior related illnesses. When I've informed Chewy or asked to return a shipment or prescription food I forgot to take off autoship, they've refunded my money without me ever having to return the item and then they sent me flowers and a sympathy card!!! What a beautiful sentiment at such a heartbreaking time. It meant so much to me and I am forever a Chewy fan!