Chewy.comReviews of chewy.com

I ordered my puppy’s food and it always gets left at end of my driveway and I requested it to be on my deck this last order I ordered was delivered but I never received the guy said I’ll resend it however now I gotta go buy a bag so my puppy doesn’t run out so I’m not happy being it’s expensive so I will not Order again due to this sorry chewy… the guy said tell the animals that chewy is sorry well that’s not cutting it

I would love to give chewy a five-star rating unfortunately I cannot. I was a firm believer in chewy's company being fabulous until I ran into a situation with them after spending close to $4,000 over a period of time it started taking them weeks to deliver my packages. I waited a while and I decided I would let chewy have a second chance my very first order after giving them a second chance has taken days for an important item I needed to be delivered. I do not recommend Chewy.com if you need to receive your items quickly. Let me repeat that do not purchase from chewy if you need your products within days.

I agree with the current posts that Chewy was a great company with good selection and quick delivery, not any more. My orders sometimes took a week to get my product, sometimes told after it shipped items were cancelled by Chewy because they were not in stock, I am going back to Petsmart.

I ordered 2 packages from Chewy, never bought from here before. I ordered them on Saturday, it STATED that it takes 2-3 days for delivery! It is literally shipping from DALLAS, I live in Fort Worth Texas and it is ONLY AN HOUR AWAY. The customer service is HORRENDOUS. It has been 4 days now and they still haven’t even shipped the package even though on Chewy it has stated that it is in the process of shipping. What the hell is going Chewy?! This is so pathetic! It is an HOUR AWAY, I rather drive than deal with this nonsense from Chewy again. The funny part is all the recent reviews are if not worse than this. I feel bad for all the other customers who have pet with medical needs, that Chewy is CLEARLY ignoring them. You can’t ignore prescriptions and health issues, people have pets that their health is relying on their shipments, make THAT A PRIORITY! Chewy is a disgusting company for that. I will NEVER order or recommend this to ANYONE.

I spent two days, countless phone calls, 3 phones from my veterinarian and was placed on myriad long holds in order to place a simple order for a small prescription of antibiotics. It was frustrating experience all the way round. They lost the first prescription (I was told the chewy pharmacist did not enter the information) and was given a run around every time I called to check on the status of the prescription. I repeatedly asked for expedited shipping and was promised that would be done. It was not. The last person I spoke to at chewys strongly suggested that my vet, who has been practicing for thirty years, did not know how to place a prescription. For his part, my vet said after this experience he will not be recommending chewy pharmacy in the future. So, if you have time to waste, infinite patience, as well as a patient vet, and don’t care when you receive your prescription, by all means use chewys.

What has happened to Chewy? They have always been reliable , but now I’ve been waiting for days on my dog food. Called customer service and they said it hasn’t been shipped yet even though I got a email stating that it shipped already. Now I gave to stop and get them food which defeats the whole purpose of having Chewy. So if that’s case I’m done with Chewy.

Their logistics team is not operating efficiently. It takes Chewy 5 days to print a shipping label after my vet approves our insulin prescription. We are without insulin, which should have arrived multiple days ago per chewy's expectations (website originally claimed the 19th). I placed an order September 16th and my vet had approved my insulin by 9:00 a.m. the morning of the 17th. Chewy did not give the package to FedEx until the 21st of September at 10a.m. How does it take 5 days to print a label and hand a box to FedEx? When I called chewy to discuss, the pharmacist lied to me. She claimed to have reordered the insulin, but when I logged in the next day it was obvious she had not. This further delayed critical medication. The pharmacist repeatedly lied, while she faked processing the order. It was her aloof friendliness and fake listening (her mistakes illustrated she wasn't even listening to the address I gave her) that led me to check to see if she'd done anything she'd claimed. My my service dog is diabetic and highly dependent on insulin. If he misses a dose he becomes very sick. This isn't flea medicine that they're late with, this is medicine that is critical to administer multiple times a day. He cannot contain his bowels or bladder without this medicine. His body also cannot absorb any of the nutrients from his food, which is why his body purges it out. This means without his insulin he feels like he is starving to death. No matter how much I feed him, if he doesn't have his insulin, he will not absorb the food. He feels like he has not eaten and he begins to starve. It's painful for him and it's painful to watch how much he suffers. Chewy is not holding their employees accountable. The lying pharmacist destroyed the illusion of customer service.

Zero stars if it were possible. False advertisment. My first time using them. Have a coupon that states 15% off first order. Wasn't able to redeem it. Placed order anyways (against my better judgement). States order would ship within 3 days. It's been a week and order still hasn't shipped. Jordan in customer service refused to give me a refund. I will have to file a dispute with my bank. I am not happy at all with this company. Terrible organization. Never again!