Chewy.comReviews of chewy.com

Chewy's mission to "be the most trusted and convenient destination for pet parents and partners, everywhere" is more than just a slogan—they truly care about the pets and families they serve. Recently, I lost my sweet Chihuahua and contacted Chewy to cancel her prescription. I shared the reason for the cancellation, and to my surprise, I received a beautiful bouquet of flowers from "your Chewy family." That thoughtful gesture meant so much during such a difficult time and speaks volumes about the compassion of their team. In addition to their exceptional customer service, Chewy's delivery is consistently outstanding. Orders are processed quickly, shipped promptly, and typically arrive within just a few days. Chewy has earned my trust and loyalty by treating customers with genuine kindness and care. I highly recommend them to any pet parent looking for a company that truly goes above and beyond.

I received an order today that had a missing item. I chatted with Erika and she sent out my missing item. I had also accidentally ordered the wrong item. I was going to return it and order the correct item. Erika also sent out my new item, refunded me for the incorrect item (my fault) and waived shipping on new one! I couldn’t ask for better service!

Chewy is a gathering of the most awesome people in this business that I’ve ever come across. When my kitty mini had to be put down, they sent me flowers. I just sent them a review on this topper booster that I tried with my new kitty and she won’t eat it. They sent me a refund without even telling me and asked me to donate it. These people are compassionate and will do whatever they have to to make things right. That puts them at the top of my list. If I could do 10 stars, I would.

Very friendly and prompt customer service department. Felt valued and was treated as more than just another customer. Always had fast delivery in the past as well.

Chewy is the best. When my dog passed away, they sent a card and refunded me for extra supplies and told me to donate them.

I just wanted to say thank you for the past service you provided for our dogs Mikito and Oakley. Mikito recently passed away and I updated our account and had Mikito's record memorialized. About two to three days later we received a delivery of flowers from Chewy. That simple gesture, that they didn't have to do made the biggest difference in the world to our family. It's little things like that that will keep me coming back to Chewy. You are awesome and once again thank you for shedding some light on a dark situation.

Chewy’s customer service was outstanding. We had an unopened prescription medication order for our dog that we no longer needed as he passed away - literally the same day the renewal Rx arrived. I expected the process to be difficult, especially because it involved prescription medication, but Chewy handled it with real care and made the refund process incredibly easy. The representative was kind, clear, and practical. They did not make a hard situation harder. That matters. Chewy showed exactly why so many pet owners trust them, not just for products, but for support when something does not go as planned. I’m genuinely grateful for how they handled this.

Love them. When pets have passed away they have always sent beautiful sympathy gifts, they ship quickly and items get to my house within a couple days, and they stand by their products. I recently wrote a poor review on cat food my cats wouldn’t eat and they immediately emailed me and gave me a refund without even asking.