A G.
Chewy too corporate to care
I have been a customer with Chewy since they started and always bragged on them. They used to send coupons which was great, but not why my opinion on them has changed. I’ve kept an autoship order with them for several years however in the past 6 months have had to call in once to twice monthly to verify my information. Nothing on the autoship changed. They continued to assure me each and every month it would not happen again. Last week, yet again it happened and I was told a supervisor would contact me however that did not happen. In speaking with a chewy representative and supervisor they didn’t care that I was tired of the issue and couldn’t keep calling each and every month. I was told instead I was not the only customer with the issue and to keep calling each month with hopes of it one day stopping. I advised I was out of food and the service was no longer a convenience. The supervisor continued to repeat I would need to continue to call as it was a continued and repeat issue that the company had no idea how to address. The prior supervisor advised me he had fixed the issue and would continue to follow up to prevent the issue, but never did. It’s sad that once a great customer support based company has now turned so robotic.