Chewy.comReviews of chewy.com

All the customer service people are great. It’s the higher-ups that suck and if they’re gonna raise the price on an auto ship item they need to notify a customer before they ship it. Secondly, I’m not happy with whenever you do a search you’ll see Chewy‘s prices come in for an item lower than the other companies, But as soon as you try to add it to an existing auto ship, the price goes up. It’s hysterical because the lower price is just an introductory price that’s for first time customers but they should say that upfront in the banner! That way while doing your searches so you will go to another company knowing you are excluded from Chew’s lower price.

I requested a medication from chewy, in order to deliver they request a minimum of $35.00 so I requested the larger 100 ml. and also add a toy for my cat. I needed to return the medication, since my dog was put to sleep the same day the medication got here.Now they can't find my order under my two emails my phone or the address where they deliver the medication. UMBELIEVABLE. The order #1801019756 delivered on Apr. 05, 2026 3:30am This is the order number that they were incapable to find, under my name, my address, where they delivered, or any of my email addresses, one from which I made the order. I got a total refund today, after finding the shipment order number, with a nice message from Chewy, and also a way of how to donate the medication. I am greatful to Chewy for their kind words. I am making this correction in behalf of all the customers of pet products.Chewy was good to me at the end.

Disappointing customer service I contacted Chewy about a product quality issue, and the resolution process was frustrating and unfair. Even after I provided the requested information, I was still expected to return the product before receiving any refund or replacement, wait 7–14 days for the refund, and pay to print the return label myself. I also contacted BBB, but the response did not address my actual concern. After I explained that printing the label would cost me money, I was simply told that staff would be trained and that a new label had been emailed to me. Overall, too much burden was placed on the customer for a problem that was not the customer’s fault.

TWICE stealing now. First-time customer. January 2026 I order about $70. I give VERY specific delivery instructions + explained those instructions are because if left in the open porch we've had porch thieves. I'm on a limited income and this is a lot for me. Well, the FedEx driver dumped it right on the porch when I wasn't home (got video now). Now Chewy says "FedEx is not obligated to follow instructions, and it's not our responsibility" and is denying a refund. That's like the police saying there is no murder because they found no body. If you are FedEx's clients they HAVE to follow your instructions; if you don't make them, the responsibility is then YOURS. I've tried solving this since late Jan. and they just leave me no choice but to go other ways to try recovering what they stole from me, because at this point, this is theft. To top this off, they just reprocessed a SECOND order of the same items yesterday, an UNAUTHORIZED transaction and they are not even responding to emails.

Every single time I try to leave a review for one of their products, with one star, without even writing a thing, they purposely kept removing my star saying please remove the profanity. Again!, no words were even written yet!

I am disappointed to have to leave this review as I have used Chewy regularly in the past with no issue. I recently placed a recent order for seven items and only received three of the items. When I reached out to customer support about the missing items, I was told the “weight on the box do correlate with the contents” and that I would not receive a refund or replacement. This response was questionable and did not resolve the issue. Regardless of the package weight, I never received the items. I attempted to escalate the issue to prompt a more thorough investigation and spoke to a manager who said that he would put forth an escalation case on my behalf. It has now been two weeks since that call, and I have received no response or follow-up from Chewy customer service. As it stands, I paid for four items that I never received, and Chewy support has shown no meaningful effort to investigate or resolve the issue. As a result, I cannot recommend Chewy.

This company should be shut down. I am a very patient person but this company is over the top dishonest. I ordered a new light for my fish tank. It came with a very different plug but no power source. Then my automatic fish feeder I order (in the same order) never arrived. They offered to replace it but could not guarantee it would arrive within 4 days at which time I leave out of town. That is the whole purpose of my ordering a $150 automatic feeder. Therefore, I requested a refund and then shortly after they sent a email thanking me for the donation in place of a refund. Very unreliable and very dishonest company. I spent the better part of my day trying to fix this mess to no avail.

Not pleased at all. They canceled my order bc they couldn't reach the vet and still haven't refunded my money. Its been over 2 weeks now. Wouldn't recommend using them.