Chewy.comReviews of chewy.com

I have been a happy Chewy customer for the last year. Awesome selection, quick shipments and good prices. All that changed six weeks ago. Our regular shipment of chew treats and stuff was over a week late. I called, they said it was sitting at FedEx in Sacramento for the last 4 days. Gave me $20 off. Nice. Waited three more days, no shipment. Called and they reordered. A week passes, no shipment. I call, they will send new shipment. Third time is the charm, but not this time. Still no package. All the shipments track that they were shipped and made it to Sacramento, near where I live. But no further do they go. I canceled the shipment and will have nothing to do with this company anymore. The reps blamed it on staffing at FedEx, except I received two packages (from other vendors) via FedEx ON TIME. I think Chewy.com isn't paying their shipping bills

well I'm disappointed, I placed an order a week ago, I bought two litterobots, $699 each, one for my sister and one for me, but my sister said she didn't want to so I called and canceled only one, they took it all away. the value of my account and said they would cancel and return the money in 24/48 hours which didn't happen, 4 days later when I'm waiting for the order I get a call asking if I made that order because it was too expensive and they wanted confirm, I said yes I did, but make sure you only canceled just one litterobot because I need the other one, I have 5 cats and I'm only using one litterobot which is almost impossible to deal with anyway… it's been almost a week waiting for them they simply canceled both, I am disappointed with such lack of professionalism and consideration for the customer, it is absurd that an order that is talking 1/3 days takes 1 week and is still missing. no words for them, I don't recommend it and I will never buy from this site again.

Made my first order of $70 and after 10 days of waiting i emailed support to let them know that order not yet received and fedex status hasnt changed. Then another 3 days passed and i emailed again, only for them to tell me that they think the package was lost and that they sent me out a new order which was to be received in 2-5 days. The new order wasnt even sent until 2 days after they placed it and fedex shows it wont be received for a week. Worst customer service and shopping experience ever.

Used to be good but just recently got an order (auto ship) for my dogs heart medicine what was in the bottle was the wrong thing the pills were 10xs smaller than ones I got before. I'm supposed to give her 1/2 a pill and these pills are so tiny you can't even cut in 1/2 so I have to take time off to go to vet to try to get pills. I tried calling chewy 1 ring phone went dead so I tried using the email form still haven't had response good luck getting any help if you have problem

Chewy refuses to be honest about shipping times. They create a shipping label when the order is placed, but don’t actually fill the order for a few days. They still send out emails in the meanwhile saying that the order has been shipped, knowing full well that it hasn’t. I now have to find a more reliable source for pet products.

Company is a joke Total crooks I’ve used chewy.com for years and never had any problems until now when I returned something and they wouldn’t replace it for a different items or return my payment Won’t buy from this company ever again

Every single shipment has been late recently. Their site says 2-3 days delivery, lately it has been 2-3 weeks for multiple orders. Most of the blame is on the carrier (fedex) they use. But I see the orders aren't even handed to fedex until at least 3 days later.

What a bunch of extreme reviews. Some people claiming not to get their food on time or the wrong food. Others saying they always get the food they order within 2 days. What's going on here? I live in a rural area, and I've had to drive 3 hours out of my way to get food 3 times now because Chewy/FedEx has said it would be here in a couple of days, and it doesn't arrive for 5-6 days. Tracking reads a particular day (e.g., Sunday) for 48 hours and then on the third day it says "Not known when item will be delivered--pending." So you don't have food for your dog at the last minute. I've spent hundreds of dollars on this site, but am finished for good at this point. Customer service was rude. I wasn't being rude, just explaining the situation, and she actually laughed when I explained the problem and said that you generally receive some kind of apology from a company when this happens again and again. It was clear she could care less. Her response? "Yeah, I have the same problem with my orders." Then, she blames FedEx, even though I frequently order from Wayfair, Overstock, Amazon and other sites and NEVER have this problem with FedEx.