Chewy.comReviews of chewy.com

I contacted Chewy because I was having an issue with their delivery carrier Fed Ex. My order was going to be returned to Chewy and I was asking that they contact Fed Ex to request delivery. My request was quickly forwarded to a supervisor (Claire) who not only filed a case for non delivery with Fed Ex (a common issue I have with Fed Ex), but also sent a replacement of my order and credited my account 40% of my purchase price. It turned out that Fed Ex finally delivered my order after 7 "attempts". Claire insisted that I keep the replacement as well, despite arrival of the original order. She told me that customer service is very important at Chewy. Bravo and well done Chewy! I have never had a customer service interaction this positive. I am impressed and will continue to get my pet supplies from Chewy.

Hands down thee absolute best customer service in my almost 49 years of life. Prices are excellent. Delivery is lightning fast 95% of the time. Customer for life!!🙂

I cannot stress how impressed I am with Chewy as a company. The night after we had to let Jacob go, we got notice that a box of his stuff was about to ship which wasn't a fun email to get at that time. At 3 am we were able to call and speak to an apologetic rep about having it cancelled, and to have all notifications stopped to avoid further pain. That was incredibly awesome, but it was a few days later that really blew me away. We had to pick up Jacob's ashes yesterday, and when we got home there was a bouquet of flowers on our front doorstep. It was from Chewy, with a condolence note on the passing of our little guy. I know it's probably just a standard thing for them to do as a company, but it's one of the most generous things I've ever seen a company do for someone who's told them of a loss. You expect a condolence email or maybe a card, but a vase of flowers was incredibly surprising, and very welcomed. It's stuff like that that really brings some comfort to a family that needs it, and I will forever recommend them to anyone who has pets. I'm truly grateful for their help and going above and beyond with their customers. Thank you from our family.

I've had two experiences with Chewy. The first was over two years ago when I first moved. I had ordered some new feeding dishes for my cats and accidentally put my old address on the order. Totally my fault. I emailed them and told them what had happened. They issued a whole new order and sent it to my new address at no charge. Second one was today. I ordered 5 of one item and two of another. The package was short an item and 5 minutes after I emailed them I got a confirmation that they were sending my item and an apology for the mistake. Good job .

So far, I have saved 50% on Thyroid medication for "Morris" (Yes he looks like "9 Lives" Morris). The first time I sent in the prescription, the second time I let Chewy contact my Vet. The shipping was instantaneous and well packed.

I ordered for the first time on Tuesday and received my order today, Thursday. I have 2 very picky spoiled kitties and get tired of having to drive to 3 different grocery stores to find the food they'll actually eat because the stores don't always have it in stock. I decided to try Chewy.com. I found all the food I needed, ordering was quick and easy, and it arrived so quickly. I'm very pleased and will order from them as long as it's this way each time. What a relief!

sent me flowers after i told them my dog passed. The sweetest company!

I recently called Chewy to request to return something because my cat had died and I no longer needed it. They immediately refunded my money and told me to donate the item to charity. I also received a lovely note of condolence via email. Today, I received roses from Chewy along with a sympathy note. That is going WAY over and above and I am very impressed. This level of service is almost impossible to find these days, and I am just blown away.