Chewy.comReviews of chewy.com

I'm pretty new to chewy, but seems like it's a pretty straightforward company, order your pets needs, get it delivered. WRONG! My Toby unexpectedly passed during a routine dental. I'm devastated, broken hearted, a complete mess. Then 2 days later my chewy order arrived. I contacted chewy and asked since I hadn't opened the box yet if I cud return, they sent me a nice condolences filled email, and asked me to donate the product and refunded my entire order. Then a week later I received the most beautiful bouquet of flowers with a card sending more condolences. As I'm looking to review this wonderful company I see I'm not the only 1 who they've done this for...point is they made me FEEL like I'm special, my pets special to them. Bravo Chewy, you are rare. People just don't do things like this anymore! While this whole experience has been absolutely awful your company is truly one of a kind. Thank you so.much to all of you.

My animals loved their treats !! I was so excited to get package! Chewy is the best!!!

I have had so many very good experiences with Chewy.com, whom I’ve been using for years. From getting an actual person when I call in (never a recording asking me to push a button to get to the next button 😳), to easy returns, birthday cards for my fur babies, a random painting of my Coco showing up one day, from Cheey, to the most recent loss of my fur baby, Stanley, and the condolence flowers I received from them today. For a large company, they understand how much we love our babies and they know how to treat their customers in a special and caring way. You don’t receive customer service like Chewy.com’s these days. Thank you.

always happy with chewy. orders arrive lightning fast and the customer service is very responsive

I have been buying from Chewy for many years now. They are fast in shipping the stuff I need. The most important was today. I had ordered some wet cat food but then had to cancel the order and reorder it as the stuff i bought found out was not the right food. The order was canceled but today I received the canceled order. I called Chewy to see if they can have someone come and pick up the food. I was told by the very nice lady at Chewy to donate it. I was like WOW really? I called the humane society here in AZ and told them about the Chewy mistake and that I have wet cat food to donate to them. The lady at the humane society was so overwhelmed. I have always enjoyed buying from Chewy and always will but this made it worth always buying from them.

Products always arrive quickly. Prices are reasonable & products are fresh & as described. Happy dogs & cat. Happy us!

Weeks before I found out Looie was sick, I ordered from Chewy a case of 24 cans of his special, vet-approved dog food for his bladder stones. This amount of food would last over 6 months. Then Looie became sick and quickly crossed over the rainbow bridge after using only 6 of the 24 cans. I didn't want to sell the food because it should only be prescribed by a vet. I contacted Chewy and informed them of the loss of my best friend. I asked if it would be possible to get a partial refund if I returned the food. They immediately responded that they would process a full refund and that I should donate the food to an animal shelter or vet office. I have since donated the food. Then today, I received a package from UPS which was odd because I had not ordered anything. I grabbed the box and it was slightly opened. I curiously checked the contents and found a beautiful bouquet of roses from Chewy. This is what their note said: "We're so sorry to hear of your loss of Looie and our hearts go out to you. We know this time is tough and we're always here if you need anything". Warmly Your Chewy Family

I absolutely loved this service for my dog. I cancelled and they asked the reason and I said my dog passed away. They sent me a card with condolences and I am shocked. Amazing company and so glad I used them for my dogs needs.