Chewy.comReviews of chewy.com

Pharmacy is inept. Asked for original prescription. Lost it and kept contacting me and the vet as if it had never been sent in. Giant waste of time. Slightly cheaper than vet but not worth the inept handling.

We ordered cans of cat food. Upon arrival the outer box was in perfect condition, as was the inner tray. However, every can was badly dented. They sold us a collection of damaged cans, and charged a premium price for it.

TL-DR: My order was cancelled and no reason was given. I ordered flea medicine for my animals that they desperately needed. I ordered it with my debit card that was in my name, and the billing and shipping address perfectly matched. However, my order was flagged by some algorithm and they decided that my order needed "additional verification". I called them, submitted the necessary information and I was assured that my order would be shipped the next day. The order never got shipped and 2 days later my order was cancelled with no reason being given. Avoid this place and go to Amazon instead.

Poor customer service!!!!! placed order # 1114671536 for a Purina Neuro care 25lb $123.90 on 10/29/21 My dog's veterinary clinic sent to them 3 times!!!! and yet they cancelled my order. I called Chewy.com multiple times and my dog's vet and they said they would update Vet's rx on order etc. and sent me email on 11/6/21 saying my order was delayed. Today I call and they said order was cancelled. Got de vet on the landline and chewy.com on my cell and the customer service from Chewy.com hang up the phone because my vet was telling them the multiple complaints they have received not just from me but from many other customers. I am very very unhappy with chewy.com my Bichon has dementia and has been waiting for this food. Thanks for nothing chewy.com

I used to love Chewy. They were prompt with shipping and things arrived undamaged. Now I don't love Chewy. I've had numerous packages containing badly damaged contents: canned cat food with more than half the cans dented and even crushed - totally unusable, bags of cat litter that have leaked out (a lot!) in their shipping box, damaged and partially opened bags of dry cat and dog food.... Recently, I moved. My first order after moving arrived alright but my second order was sent to my old address, after I had deleted that address from my account. I had to drive 90 minutes to retrieve it and it was unpleasant to have to ask for it. Customer "service" has been absolutely useless. I emailed and person told me they'd look into it, but didn't. Mostly their reply consisted of over the top exclamations of how much they love pets and exhorting me to post pictures of mine. Which, frankly bothered me. The next day I got another email from them with nothing in it except several paragraphs (not about the problem) but soliciting even MORE enthusiastically about sending pet photos. I find this unnervingly creepy.

Chewy Locked down my account making it so orders wouldn't go through. There was no reason for the order failure other than "Opps, something went wrong" Several calls to customer service did nothing to alleviate the issue. Ended up being a waste of my time and will be yours if you get this message.

On Monday, November 1, I was advised via email that my order for three prescriptions for my dog's heart were being shipped that day. Which was fine, because I figured that I would receive the order no later than Saturday, November 6. However, three days later, I received another email from Chewy advising me that there was some problem with my shipment. So when I called Chewy Customer Service last Thursday, November 4, they advised me that the shipment hadn't been picked up yet, so they were sending me a replacement order. However, before the replacement order was shipped, the original order was shipped out in the afternoon of the 4th, shipped to Reno on the 5th and scheduled to be delivered to me on the 8th, which is two days later than I needed one of the three medications. Earlier today, November 8, I received another email notification from Chewy stating that the replacement order was shipping today and that it should arrive on Wednesday. When I checked today on Chewy's website regarding the status of my original order, which was supposed to be delivered today, it stated that the order was being returned to Chewy. I was blowing a gasket after reading that and of course then called Chewy, only to be told that the original order was being returned because they have shipped the replacement order. Get real, my dog has been missing the one medication for the past couple of days, and now she won't have it until Wednesday? On Wednesday, Chewy will probably say they haven't shipped it yet. I got a $20 gift card from Chewy for making the original purchase, so I will have to do one refill to utilize the gift card, but after that, I am done with Chewy.

Shipping is a nightmare, still dont have my order, I cancelled auto ship and will going elsewhere.