Chewy.comReviews of chewy.com

I had ordered a Vet diet food from this website, but reached out to customer service to see about possibly getting a rush out on the order. I was in need of the food immediately, my dog had just been discharged from the emergency vet hospital after a 4 day stay due to being in renal failure. I used chewy because that is what they had recommended when I was taking my baby home. Here’s where my one star rating comes from… I was on a chat with an agent discussing the matter, explaining the urgency, and relaying my dogs prognosis was guarded…not a good prognosis at all. Bianca C., the agent that was assisting me was saying there was no way to rush the order because they didn’t offer that option. I said I used chewy because the vet recommendation and also because they advertise as being there to meet every pets needs, but emergencies weren’t included. The response I got from her sent me off the handle, Bianca C. proceeded to respond by saying that she was sorry that she wouldn’t be able to help with a rush or moving my order to the front of the line, but in the future I should think about ordering ahead of time so I wouldn’t run out of food!!!!!!!!!!!! Are you kidding me? First of all was she even paying attention to me when I explained the situation and reason why I needed this food in the first place?! I’m not a fortune teller and haven’t been able to tell my future ever. How rude and inconsiderate. Secondly, I’m a grown woman, not her child to be spoken to like that. Unfortunately, with the few days it took me to realize Chewy was a garbage site, and needing to get my dogs food prescription filled elsewhere, my families hopes for a few more years have turned into now figuring out which vet we have to take her to so she can be put to rest. I would NEVER recommend anyone using this sight. Also, now all I can think about is if I would have realized sooner, maybe my dog would still have a fighting chance.

I have been a Chewy's customer on and off for a few years. They are reliable, however, I just placed a new autoship order for dog and cat food, thinking I could take advantage of the first order 40% off. However, this promotion is only for new customers, not recurring customers. I had assumed since I never purchased dog and cat food from Chewy's, the 40% would apply to this new order. It does not. When I went to the site where it explains Autoship, it does say special terms and conditions apply, but does not state what it is. (Drilled down on Chewy's website). However, when going to this Website, I do see that if applies only to first autoship ever. Not new ones set up as a recurring customer. Promotion on Chewy's site very misleading.

Ordered cat food, enough for 1-3 day free shipping on November 14, 2021. Today is November 20,2021 and still no cat food. I get that shipping may be delayed. This is false advertising. I called Chewy. They would be happy to send my order out again, charge me the full rate and provide me with 10% my original order. Doesn't seem like Chewy wants to resolve the problem or keep me as an ongoing customer.

If you have plenty of time to order something simple like a customized dog tag, this is a great site to have to navigate to get what you might want !

Horrible customer service! Everytime I call I get a different answer even from the sups. I ordered dog pajamas on Wednesday morning and was assured I would receive by Saturday. Thursday received email from Chewy that package was shipped from OH! Friday afternoon, FedEx only has a tracking # but no package, their still waiting for the package from Chewy, and Chewy claims that package was shipped! Total lie! It's still sitting in the warehouse! This was my first order and last order through Chewy!!! Update: as of 4:15pm Friday, Chewy must have paid for overnight Delivery! FedEx website now shows is will be delivered tomorrow (Saturday) by 1:35pm! Unbelievable!

If I could give them less than 1 I would. Their carrier left a 60 pound box in my yard but not at my door. I'm in my 60s and I can't drag a box up the stairs anymore. That's why I had it delivered. So much for their advertisement about "tired of lugging those heavy bags? Order from Chewy".

3 years ago i bought toys for my dog and they were garbage! You know everyone deserves a 2nd chance. So I ordered toys this year. What a mistake!!!! These are worst than last time! I will never ever order from Chewy again!!!!!!!

Horrible customer service. Shipped my dog's prescription to the wrong address. Then said they would correct it. Never did. Avoid.