Chewy.comReviews of chewy.com

All of my orders are delivered within days. My last order four boxes were damaged and the replacement is on its way the next day. Ordering is very easy. Customer service is great couldn’t be happier.

I cannot say enough good things about this company. We recently lost one of our senior cats unexpectedly. He was on special food due to multiple health issues. We loved him so much! I had just received my chewy authorship order for him and was looking to see if I could return it since our other cat cannot eat that food. Not only did chewy give me credit for the food so I can use it towards our other cat, but is allowing me to take it to our nearby shelter. They expressed sincere condolences for our sweet Oliver. Chewy, you forever have my heart and my business!

On June 22, my family and I experienced one of the hardest days of our lives when we had to say goodbye to our beloved Boxer, Hera. She had developed a severely enlarged abdomen and was rapidly losing weight. After visits to three different animal hospitals and consultations with four veterinarians, they all reached the same heartbreaking conclusion: Hera was suffering. She had a large tumor, significant fluid buildup throughout her body, and because of her Boxer cardiomyopathy and advanced age, surgery was not an option. The kindest thing we could do was let her go. We've been loyal Chewy customers for more than 13 years. We loved the convenience of Autoship, the savings, and not having to haul heavy bags of dog food home for our two Boxers. Just a few days before Hera passed, we received a new 30-pound bag of dog food. I contacted Chewy's customer support simply to ask about their return policy. What happened next is something I'll never forget. The representative didn't treat me like a customer—they treated me like a fellow pet parent. They expressed genuine sympathy for our loss and shared that everyone at Chewy understands the special bond we have with our pets because they are pet parents too. Their compassion felt sincere, not scripted. Instead of asking me to return the unopened food, they encouraged me to donate it to a local animal shelter in Hera's memory. They even followed up with an email thanking us for making the donation, included information about obtaining a charitable donation receipt for our records, immediately issued a full refund, and proactively canceled our Autoship so we wouldn't have to think about it during such a difficult time. Then, the very next day, a beautiful floral arrangement arrived at our home with a heartfelt sympathy note from Chewy. It was such an unexpected and incredibly thoughtful gesture. In the middle of our grief, they reminded us that kindness still exists. Chewy didn't just provide outstanding customer service, they showed genuine compassion when we needed it most. That level of empathy is incredibly rare today. I will forever be a Chewy advocate. I recommend them to my family and friends every chance I get because very few companies go above and beyond the way Chewy did for us. They turned an ordinary customer service interaction into an act of kindness that my family will never forget. Thank you, Chewy, for honoring Hera's memory and for treating us with such compassion. We will be forever grateful.

I received a package with a ripped cat food bag, first time ever and the amazing customer service representative was so quick and kind to address my concerns.. I will ALWAYS order from Chewy. They are stellar in the customer service department. Plus! They’re cheaper than other companies. I love Chewy!

Amazing customer service. I have been using chewy for my 2 doggies since 2010 my first dog passed in 2019 and now my last dog passed may this year. never had a problem they did not solve and after my Boy passed, They even sent me flowers. Thank you for great customer service.

I will forever be a Chewy customer. They have the best customer service in the business! And I love the convenience of having huge bags of dog food delivered straight to my door. They even sent me a little painted name stone for when my dog passed.

After an expensive order of prescription cat food was delivered to the wrong doorstep, I reached out to Chewy for help. Skyler (or Skylar) was incredibly professional, kind, and efficient. She listened to my situation, handled everything quickly, and went above and beyond to make everything right—even though the delivery issue wasn't Chewy's fault. It's refreshing to deal with someone who is genuinely thoughtful and clearly has the customer's—and more importantly, our furry family members'—best interests at heart. I'm truly grateful for individuals like her who understand that these aren't just packages but food and care for beloved pets. Thank you, Skyler/Skylar, for turning a stressful situation into such a positive experience. Chewy has earned a loyal customer.

Chewy's has been fabulous in their efforts to provide and serve. With every issue their customer service has surpassed my expectations. I feel as if I'm back in the good ol' days dealing with a real live person who cares and strives to help. Prices have risen on all of life's products. Compare Chewy's prices and service to others and you'll realize they deal with inflation as best they can.