Chewy.comReviews of chewy.com

I’ve been a loyal customer for over 8 years now. My boxes are now always damaged and poorly packaged. I was missing a case of canned prescription food that was then replaced and the replacement cans arrived damaged. I was told I would be shipped a replacement. Cool, right? Nope. The vet’s office accidentally turned down a prescription refill request in error. She has a lifelong condition. It’s not magically going to heal itself. She needs to be on this prescription food that was originally ordered 2 weeks ago and I have to jump through hoops because Chewy messed up the order.

I had an issue once when using my husbands credit card on my account, understandable. I spoke to a CSR on the phone who was really helpful and the order was put through. Since then, every order I’ve placed has been “held” because my account has been flagged.This happened at minimum four times, was a waste of my time to resolve and I finally got fed up. I’ve both called and used their customer chat in their app asking what I can do to prevent this from happening in the future, and the response I get is “unfortunately there is nothing that can be done “ I will be shopping elsewhere which I’m sure doesn’t matter to them, but what a disappointing waste of time.

needed pills for our dog because we were out chewy said they could do nothing, they had trouble finding my account I had to buy a weeks worth from my vet not happy with them it cost me 19.00 to cover the days until I get the meds from chewy

I wish I could say something positive about this company, but after this experience I cannot. I placed an online order for flea medication for two different dogs, as I have done through Chewy many times in the past. Because nothing had changed on my account (including valid refills for both dogs), it should have been a simple reorder with each medication matched to the correct pet. Two days later, my vet called to say they could only approve one pill unless I brought one dog in for another checkup. I contacted Chewy to ask why the order had been sent to my vet when I still had valid refills. Chewy told me the order had been submitted as four pills for one dog (instead of two separate prescriptions for two dogs). After I explained the situation, the first representative corrected the order so it reflected two dogs within the valid prescription time frame, meaning the vet should not have needed to be involved. However, the representative quoted a total price higher than my original order. When I asked why the price was higher—especially since one dosage had been lowered and was cheaper on the website—they could not explain it, and the call was suddenly disconnected. I called back, spoke with a different representative, and had to repeat the entire story. They set up the order again, but this time quoted an even higher price. I requested a supervisor, who still could not explain the pricing discrepancies until I provided the price I was seeing on the website. Two more calls were required because the order was again sent to my vet, and the price continued to change. At that point, I canceled all orders. I then had to call again to get all credit card charges reversed, because I was charged even though nothing shipped. My original order still has not been reversed; I was told it would take three to five days, even though the order canceled today was reversed immediately. Be cautious with this company.

I’ve always trusted Chewy, but this experience was really disappointing and honestly concerning. My dog’s medication (Vetoryl) was skipped this month without any notice, and it’s not just a routine item—it’s a life-sustaining medication. He ran out yesterday, and I only realized the issue when it didn’t arrive. When I checked, the next delivery was pushed out another month. That’s unacceptable for something this critical. Customer service was polite and helped place a new order, but the earliest arrival is still several days away, leaving my dog without medication in the meantime. That’s a serious gap that shouldn’t happen with essential prescriptions. I appreciate the support agent, but Chewy needs to improve how it handles autoship for critical medications. There should be safeguards in place to prevent situations like this or emergency options when they do occur.

Bought an $81.60 bag of dry dog food, our dogs didn’t like it. Placed it in big ziplocks to donate, wrote a review of the product. Then Chewy EMAILS ME saying “no problem, we will offer you a full refund-you do not need the original packaging, we’ll send a return label-just drop off at any fed ex” So I do all that plus travel 25 mins to the Fed Ex one way, they receive it and status of the refund shows ”pending”, then goes to “no refund” a few days later. I chat, no help. I call, they say “we can’t honor the refund bc the box you sent was empty” wow…now why would anyone go thru all that to send an empty box??? Warehouse workers to personal use? Let’s remember..they contacted me to offer this! Complete bs waste of time situation, overpriced junk. Make your dogs fresh organic homemade foods. Now a shelter is without this bc they offered me to return it for a “full refund”. Would not recommend Chewy to anyone.

Sent me junk mail

Website promised 1-3 day shipping on everything I ordered. Shipped, and was notified shipping time was 7 days. This is where I regret trying to order something outside of Amazon. Don't lie on your shipping times to compete with other online retailers.