Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Samantha F.
I had an auto ship order of cat food get delivered to the wrong unit in my apartment, fedex said it was delivered with proof, so they did nothing. I called chewy and the customer service rep answered immediately and when I explained what happened, he without hesitation, just sent out a new order free of charge. Amazing customer service! Will recommend this company to all my pet owner friends.
Patti G.
I wanted to say how happy I am with chewy and customer service!! I had an rx monthly to fill his meds . I just got another package of his meds and my dog passed away I called to let them know that and I needed to cancel his auto meds. The gentleman I spoke with was the nicest and caring person and he took care of everything for me as well as refunded that order to my account. I truly was so surprised at that action and he then said he is a pet dad and truly understands how upset I was. His words meant so much! Every dealing I had with them was truly 5 stars and you don’t see people go that extra mile. When I do get another pet I will definitely go with chewy again! Thanks so much to everyone there for your caring attitudes!!! Thanks again!!
Marianne C.
Not only is customer service is great, but the medication I bought called, “Dog pain away” has been a life saver for my fur ball, who couldn’t make it up or down steps due to severe hip pain. She now can and I’m ecstatic! Thanks so much!
Teri K.
We used Chewy for several years and saved a lot of money. Customer service was always there to answer questions and help in any way. Last week when our 2 babies crossed over the rainbow bridge I had to call to cancel my autoships. They quickly responded to my request. Much to my surprise a day later we received a card and flowers for our loss. I was so awesome to see that big companies and and due care. THANK YOU CHEWY
Kelly J.
Chewy has always been flexible with changing delivery requirements. When our dog passed, we canceled our subscription. The only way they knew was that in reason I put “our dog passed”. Two weeks later I received a sympathy card with kind thoughts. Most companies I question if they even read those thoughts. Chewy didn’t need to send that and they did. That is the kind of gesture that keeps customers.
Sheila S.
I've used Chewy to order meds etc. for my dogs, for years! They have been quick, easy, and dependable. Recently my 16 y/o dog died. Chewy sent him a birthday card, which was thoughtful, but made me so sad! I called customer service to get help deactivating his profile without deleting it. Leesee took care of it right away. The next day they sent flowers and a sympathy card! Talk about a caring company ❤️ Chewy has my business!
Brooks K.
Chewy is the best place to buy from. My god, the customer service is so so good, I will never buy from anywhere else ever again. Please don't change!
Kelley N.
Chewy found out that my dog went to Heaven and sent me a bouquet of flowers. That was so nice and great customer service. Also their products are affordable, returns are easy and delivery is great!
