Chewy.comReviews of chewy.com

Thank you Marti Jo for your amazing customer service! Marti made everything easy for me. Marti also helped me with my kitten issues. I could tell she was a very compassionate person. Her love of animals and helping customers was very apparent! It was very refreshing to get treated so well! Your website is easy to navigate and prices are great!

Hey a big shout out to Chewy and Jeremy. I called in to customer service and was greeted by Jeremy. I told him that my dog had passed away, and could I return the unused food. He said "Well, we will credit you for the food and please donate it to a needy facility." I thanked him and said goodbye. On 6/20 the door bell rang and the delivery man had a beautiful boutique of flowers. The flowers were from Jeremy and the Chewy gang. These people have been so good with everything. I highly recommend using Chewy for all your pets needs.

I consistently get fantastic service from Chewy, but had an above and beyond experience with them when I ordered leg braces for my older dog. I ordered two sizes as he seemed to be between sizes, quickly received both, and when I found the pair that worked best submitted a return request for the other pair. Chewy immediately told me to donate the other pair to a rescue or dog in need. That just goes to show their above and beyond attitude! Between that and their incredibly easy auto ship program, speed of delivery, ease of site use, and general availability of products, I’m loyal for life. I will always start my pet product search with Chewy and order from them as much as possible!

This is a blessing to have with Chewy, especially when you are disabled due to car accident.Order 2, Diamond 40 pounds dry dog food on June 20 and both bags arrived today for my dogs.Great experience and I know I will used them again.

I don’t understand the bad reviews probably Karens. In all the years of having autoship I have only had to call twice and once it was my fault for not changing the address when I moved. They sent a replacement order at no additional charge no questions asked. The second time my discount code didn’t apply and I had to call they helped me no questions asked, great customer service, never had an issue with anything, they answer the phone right away, and most importantly take care of the issue. David was very courteous call concluded in leas than 5 minutes.

Chewy has been great for me! I have been using them for years. Customer service agents have always been really nice to me. Once, when an order was slow arriving, they sent a replacement order. Eventually, the first order got to me after the replacement order, just left on my porch or I would have refused it. Chewy didn't make me send back the first order. Another time, I ordered something without measuring because I couldn't find my measuring tape. When it came, I realized it was way too small for my cat. They refunded my money and told me I could just donate it to a cat shelter. One time I forgot to order something and I had just ordered a bunch of stuff to get to free shipping. I called them and they offered to let me have free shipping anyway.

Amazing experience. My dog had an issue but didn't want to bring to vet right away. Remembered Chewy offered a vet service access. I looked it , made an appointment and next day vet teleconferenced with me. She gave me suggestions and even sent a summary report ! Truly amazing. The bump went away with suggestion of otc meds. I will tell everyone about this service. It was free too since I am a part of the autoship program for my dogs food.

I called to have a bag of Cat Food replaced as it broke open in transit. Jessica was very understanding and said replacing it was no problem. As we talked during the transaction, I told her I had just lost a cat earlier in the week to cancer. Today to my amazement UPS delivered a dozen roses, and a vase from Chewy. It was very touching and meant a great deal to me that they would take the time for such a kind gesture.