Chewy.comReviews of chewy.com

I loved chewy while I was stationed in the U.S., however, as soon as I'm overseas with an APO/FPO address which is the equivalent as a state side address for the military, items can't be shipped. It's very disappointing that going overseas means I have to be at a sever loss for the available services and merchandise chewy offers and I just wish they would get their act together so they can get things shipped to APO/FPO to take care of the four legged family members while we are away from home.

Beware!!!!! The buy 3 get 1 free is extremely deceptive!! You are not buying 3 of an item and getting one free. If you buy several of the items @ the promo buy 3 get 1 free you are only going to get one item off the entire order. I placed an order for 5 items of the buy 3 get 1 free. I bought 3 of each item and should have gotten one item free for each. But that's not the way it works. You are only going to get one item free.

This people are morons charged me 3 times and.never got my order they won't even send a replacement they are pathetic and rude Don t buy from them they are thieves this was my first and last order Chewy sucks !!! Should be closed down stupid ass people

I have used Chewy for dog food and supplies for years with good results. Recently, my vet approved a prescription for an equine medication for my dog (same formula, much lower cost). Chewy took the order and then cancelled it, despite my vet's approval for the drug. I called Chewy and they agreed to ship it since they did have an approval. The next day, the order was cancelled again because the Chewy pharmacy did not feel the substitution was 'medically necessary.' So, the Chewy pharmacist refused to comply with my vet's request and would not send the medication. Meanwhile, this has been going on for a week and I now have to pay top dollar elsewhere to get the dog's medication here in time for the next dose. I am done... all autoship orders cancelled and equine medication ordered/shipped from 1800PetMeds without any issues.

I would not give this app or company a 1 star rating at all if it didn’t force me to. The customer service sucks and sounds extremely helpful, but really it’s just a bunch of acting. You can’t even call them with out being asked for email name and number. And the auto shipment’s come like every week with huge boxes of things we didn’t order. Even tho I canceled auto ship and called them 7 to 8 times about this situation, It still ships and charges my card. The common scam used by them is blaming you basically. And still they take your money. I am officially done chewy. I wish I never opened that first mail letter and failed for your scam.

Double send stuff, at higher cost, then lies when they said they would put in a return with FedEx. Then not only blamed me for their screwup, was sexually inappropriate asking if I wanted him to rub my belly and other things.

Log-time customer who had order cancelled, unless I verified it? Been ordering for quite awhile. Could not remember exact card used (like a lot of us - use a few interchangeably). So very important medication was not sent as order officially cancelled. Had to go with PetMeds, but service is better.

I tried to order an insulated Dog House. Added the item to my cart, check out, "paid" for it and thought that was that, pretty standard stuff. Two days later, I get notified that my order was going to be late, which, while frustrating, is what it is. Not that big of a deal. THEN, I get an email that says I need to Verify my Order and to call Chewy.com. What is this? Why? I call them and I get told they are just making sure my account wasn't hacked. Why would they not have done this BEFORE I got an order number and tracking? I even used PayPal to pay for it. Long story short. I won't get a doghouse in time and I have since cancelled my order that still actually isn't an order. Very unimpressed. This was my first and last experience with them. Order #1129406156 to verify I am in fact a real person. I'd say customer but that didn't work out.