Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Laurie L.
If I could give more than 5 stars I would! I recently purchased Soresto collars for my 3 cats threw Chewy. They didn't work at all, so I left a 1 star review. I did not ask for a refund, but the next day I received an email with a return label to send them back for a full refund. I sent them back and today I received the full refund! No that's customer service!!!
KATHY C.
I had purchased insulin on a autoship basis. Unfortunately, they do not send out a notice that they will ship soon until the day they actually ship. As soon as I got the notice, I contacted the company. They talked to the pharmacy they said and the shipment would be stopped. Unfortunately, the timing of the shipment resulted in the package arriving at my house while I was on vacation. The people were friendly but they really don't accomplish their goal. In the meantime they had arranged for the shipment to be sent in 2 weeks when I returned. So I received another shipment. They told me to mail it back and that they would send me a return shipment label. Unfortunately another customer service representative said that this could not occur. After several emails and phone calls, they did credit my account. All is well that ends well. Chewy did live up to its customer service reputation. I will no longer use autoship since they don't let you know when it is coming ahead of time. But I will continue to order from chewy due to the fact they did realize they needed to make this right. Hopefully they will change their auto ship notice policy.
Jerry D.
I just lost my 15 yr old malamute which I had been getting medication from chewy. They not only refunded my last order but sent me condolence flowers for my loss. They are a wonderful company with great customer services
Gilda
I cannot say enough about dealing with Chewy! I highly recommend using them. Their products are quality at a good price. Their customer service is above and beyond my expectations 5 years being a customer and looking forward to many more years
amandaonb
This company is amazing. Shipping fast. Prices great. Convenient-yes! Recently a cat litter I bought did not work for my old cat. They refunded me the money. Will always use chewy!!
Maria A.
Thank you Chewy for amazing customer service for so many years. I have always been treated well wether I was concerned with an order or a return . You alwaya welcomed my calls and put my orders in a timely matter. You surprised me very recently with a beautiful flowers arrangement because my 12 years fur child just passed on May 31st. Really thank you for touching my heart during these sad days of my life. I appreciate your care and love toward the animals which drives your business. Thank you and every one in Chewy family 🙏❤️🙏
Tammy P.
I bought it large bag of dry dog food that my dog hated they refunded me the money and also allowed me to donate the food to a local shelter they're excellent!
Mark M.
I have never encountered a company with better customer service than Chewy. When you call them they have a representative ready right away and don't take you through an automated menu. The last time I called, my autoship order for my prescription wet cat food had been left out in the sun all day. It was soupy due to the heat and my cat wouldn't eat it. When I explained to them the situation they refunded me right away. Very thankful for Chewy!
