Chewy.comReviews of chewy.com

I had a horrible experience, I ordered an item and was told it would be to me in 3 days, then I recieved a call on day 3 stating they needed additional information to process order. I gave them the information they needed. The 2 hrs later recieved a call that they needed to talk with my husband because I was using a credit card in his name. I order online almost daily from different suppliers, I will not order from them again. The only reason I ordered to begin with was because we thought we would get the time before we left to go out of town 5 days later, we will not be getting the order in time. I will not recommend them to any one, and there prices are higher than you will find at other dealers. When you are spending almost 400 dollars on one item I expect better customer service.

This is on Chewy as well as Zoo Med. I bought two Tropical UVB & Heat Lighting kits to start. After describing some concern over flickering a member of Chewy sent me one to replace the one in question, without me asking for it which is cool. Not cool however is after that one lamp had a side stop working completely. The 2nd one failed, the replacement spins the fixture in place and will not tighten. So Chewy sends an additional 2, one spun a little but tightened. The thing is while I waited for 4 and 5 I noticed something odd. This product is supposed to have 60 watt blue bulbs right? Well guys the one in the box is zoo med but it isn’t the right wattage. Number 4 and 5 came with the correct watt, funny those lamps work. Tell me how these passed quality control because there is a sticker saying it did. I contact Chewy who says that Zoo Med is responsible for the packing of the product and says they will contact Zoo Med to find the problem. I still haven’t heard from them about it so I make contact myself. After some digging they were honest and told me they used the lower watt bulb to finish some kits because they were out of the right ones. There is no indication there has been a change of this kits contents. They don’t understand how I could get this many kits with problems. They had me sent requested photos and told me no visible problems with the lamps but there is with the bulbs. Now we all know these things are hard to screw in and it is the bulbs in my case. Part of the bulb is squashed on the part you screw in, the threads basically have extra material on some and threads that don’t line up with the fixture. I was told to be careful when screwing them in so I don’t cause ware on the fixture thus causing it to spins etc. These lamps are knowingly sent out with the wrong contents, the bulbs are faulty but I’m told to use them anyway. I call all products in to question now, both companies. This is false advertising of broken, cheap, and all around scam. This is dangerous! I’m encouraged to use this in a way that is a hazard. I’m happy with customer support on both sides since they tried to replace them and were honest about the dirty practices. Do Not buy this and perhaps even their other products. I’m disgusted by these selling scams. Obviously they know this product is bad, look at these reviews over the years and my experiences now. No attempts to fix it really shows how much they care about not only the pets safety but ours as well. I’m honestly surprised how they remain in business and haven’t been sued. Oh, and I tried to warn people on Chewy but it won’t let me edit my original post and suddenly it says error every time I attempt to post a new one.

I understand that Covid has made everything more difficult but the last two years have been nothing but incorrect orders, missing orders, canceled orders and my dog not getting her medication on time on a regular basis. I'm not ordering toys I'm ordering meds and they can't get the orders correct. I never leave reviews but this is my dogs health they are screwing around with and I can't trust them to do their job properly anymore. Heading back to 1-800-petmeds. Don't use chewy for anything important because they will screw it up.

Reprehensible service by Chewy pharmacy. 3 weeks to get Heart Guard. 8 promised delivery dates; order cancelled three times . No proactive efforts by pharmacy nor Chewy. TS attitude. “Not my job, it’ ‘s Fedex not us”. Asked for management no… just pharmacy “manager” i.e. fox in chicken coop. Asked for management to call; no call. 14 hours on phone in three weeks chasing this. “Service’ is a anathema to Chewy. Joel Walton j walton

Update to my last review. Had to call about my refund after returning 9 months supply of Nexgard and 70+ pills Carprophen, they were only going to refund me for 3 months of the Nexgard and nothing else. Told them I was told I would get a refund for all of it! So Mike said he would give a total refund. Received a text a couple of days ago telling me to return the merchandise! It had already been returned about a 2 weeks ago! I don't understand! Will give another update when and if it gets resolved. This is so irritating! Gave a great review previously because I believed what I was told but that didn't happen as yet!

Had nothing but trouble getting my monthly autoship orders. I call, I send emails they promise over and over a delivery within 1 to 3 days. I placed my order on December 14th, after twice being promised a delivery they now tell me it can't get here till after Christmas. Terrible customer service! I will never deal with them again.

I recently purchased 12 bags of hypoalegentic dog treats and I opened all of them to find that they all are baked so dark and they are so hard I can’t even break them I have 4 senior dogs which these make very hard for them to eat and I can’t even break them up for them I’m very disappointed I’ve never had this issue before and I don’t have too many choices with treats for my dogs as they have allergies .

Chewy is terrible to give gifts as they won't allow you to return or exchange something without you contacting the gift giver to tell them you hate the gift and want to return it! All other stores allow you to return or exchange a gift, especially at Christmas. But, Chewy makes you tell your gift giver that they suck at gifts and you want to return it. Terrible. Don't use Chewy.com for gifts.