Chewy.comReviews of chewy.com

Cancelled order, still not refunded. Useless compagny. Account was forzen for no reason, had to call and stay on the line with a rude person from customer service.

Multiple times where autoship dog food was delayed and i had to buy an extra bag of dog food from the local store so my dogs could be fed. Was told that the most recent order was delayed because of the holidays and that i should have expected that. Also was told that autoship is not a vip service and i wont get orders faster. I explained that i dont want the order faster, but rather on time. I was told i was understood but today, i still need to go buy a bag of dog food from elsewhere. We have three dogs in a rural area and having an autoship delivery would be crucial... if it worked.

Chewy only uses FedEx to deliver. My delivery experiences have been absolutely abysmal-- FedEx recently left a 50-lb package of chicken food ON TOP of a six-foot tall concrete pillar. I can't get it down and it's been raining for two days. Chewy won't help me.

The shipping is the issue, I live in a semi-rural area. Chewy.com is good, but they seriously need to fix the way they ship there product locally. I should had known better from the first order i had with them back in August 2021. I placed the order, five days later some homeless looking dude in a old beat up creepy white van shows to deliver. It’s Chewy’s delivery system that is bad.

First order from them, was 1-2 day shipping. Five days later, the shipment was "delayed" and customer service couldnt tell me anything. They asked if I wanted a refund, I said yes. They said they couldn't refund me until their product was returned. WHAT? I don't have your product, give me my money back. They said it would be refunded is 3-5 business days. Hasn't happened yet, nor was their 1-3 shipping.

Chewy delivered on time for about 6 mos. All good. Suddenly, this time, at Christmas, they claimed my address was incorrect and couldn’t deliver. Hmm. My address has not changed; why the problem? After many calls/emails, no answers, just cheery platitudes. I spoke to customer service and their supervisors and their supervisors and so on… Now, they say dog food will be shipped several days late…well, before, I used to count on autoship, so today, I ran out of dog food. I had to go on a Petsmart/ Petco odyssey to find the right stuff in the interim. Oh Chewy! Why not just email me to say you couldn’t get it together to deliver in time? No, guess it’s up to me to call you. I’m done, will be finding another vendor that I can count on. So disappointed.

DONE WITH THIS COMPANY. I have been ordering from Chewy for the past 2 years, using autoship. There have been times when deliveries have been late, or come on separate days. These things can happen, However they started packing the cases of cat food in the same box as the paper bags of pigeon feed. So here is the IQ test, when pointed corner of box gets shaken around with paper bag during shipping the out come is....yes the bag is broken and the pigeon seed is spilling out of the shipping box. The Chewy packers did not pass that test, ever. I called about the issue, customer service told me they would try to get the warehouse to package the items seperatly because together it was too heavy for me. OK whatever. This month I recieved 3 packages. the cat food was in perfect shape. The pigeon seed did not arrive, I gave it a few extra days, it is the holidays, I tracked and it said I had to get in touch with chewy to resolve the issue. Customer Service informed me they were now out of the pigeon feed, so they will refund my money, sorry for the inconvinence, sounds great except now I have to scramble to find pigeon feed. I lost it, it's not just about inconvinence, it's about caring for and feeding animals. It is currently 19 degrees out, and I can't let them go without food for 1 day. For all the PR Chewy doesn't really give a crap about animals or the people who are responsible for them. SHAME ON YOU CHEWY

Chewy did not treat me right, and all patrons will be affected by their money hungry attitude. They give % of money off of new clients, but to the established clients nothing. Once they have you as a long term purchaser they expect that they can treat you without respect. I emailed them and my response from them was snarky, and told me that I should shop at another, petmeds is going to get my business.