Chewy.comReviews of chewy.com

Amazing! I use Chewy for both my pets. Recently, my dog passed away and both customer reps were kind and compassionate and are processing refunds for medicine just purchased. They sent flowers for the loss of our dog. I can’t believe the kindness they showed my family! Great company!

Like a few other recent reviews we recently lost our cat after a month of difficult symptoms and finally diagnostic tests that confirmed the worst. When I contacted chewy about a recent order they were very sympathetic and refunded the items and asked that I donate anything remaining to an animal shelter. I was so surprised the next day when i received a beautiful bouquet of flowers with a simple but lovely note about our loss. I don't know of any other company in recent years that would take the time and spend a little extra for this kind of customer service. We have used chewy for years and have always experienced super quick delivery and great customer service. When it is time for another beautiful cat to join our family we will most certainly continue to use chewy for our pets needs. A big Thank You to everyone we have dealt with in the customer service department.

I mentioned to the customer service representative when making an order that my 16 year old Calico recently passed away and to my surprise I received a delivery of beautiful flowers and a thoughtful card today from Chewy! Their compassion for my loss brought tears to my eyes. I can’t say enough about Chewy as a company and their amazing customer service.

I have been buying my pets medications, RX dog food, pill pockets, toys you name it for years now. I recently lost my dog, he passed away in my arms. I called chewy.com to ask them to please cancel all the auto ship orders for his meds and RX dog food because he had passed away. They let me know how sorry they were and that they would take care of it. Then they refunded our last order of his meds because we had just received them. A few days later I received flowers from them with a beautiful message expressing their sympathy. This company is amazing.

I had ordered a supplement llast month for my kitty, Marbles, to hopefully help his liver enzymes. When I placed the order, I chose auto-ship. Sadly, Marbles went to Heaven a couple of weeks ago and I had forgotten about the auto-ship order, until I received a notice, but I was too late to cancel the order. I reached out through the chat feature and a very nice lady named Tanesha was able to stop the order. Last Friday I received a beautiful boquet of flowers with a note that said Tanesha and the Chewy family were thinking of me. I have never received such a kind gesture from any company before - our hearts were so touched... Thank you Tanesha and Chewy for caring - if I could give 10 stars, I certainly would!

I just received the most BEAUTIFUL bouquet of flowers from Rachelle and the Chewy family in honor of my sweet cat Gomez that I had to put down on the 4th of July this year. What would have typically been a day filled with absolute joy and friends and fireworks quickly devolved into one of the worst days of my life. I was expecting to bring Gomez in to get checked out but I didn’t know that I would be saying goodbye to him that day. Throughout my entire experience having used Chewy, I can say with full authority that the only reason my cat made it as long and as happily as he did was because of the support and prompt delivery of his prescription diet food from Chewy. You guys sent birthday cards to not just him, but to me too! Chewy not only takes great care of its pet customers but of their owners as well. I’ve been in a real fog since Gomez passed and to receive these flowers and sweet card brought me the warmth I have been needing during this difficult time. Thank you Rachelle but also thank you to everyone that works at Chewy as I know there are many of you. These flowers made my day. When my heart is open to loving another pet, I look forward to being a customer again. Until then, keep up the great work.

I truly love chewy. They have awesome customer service. I love having it delivered it helps so much. They are always wonderful to deal with when a item is sent wrong or damaged in shipping. Highly recommend them. Thanks Chewy for being awesome to work with!

This company has the biggest heart - Chewy.com. For several years they have provided prescription food for my cats timely and efficiently, even during the height of the pandemic when cat foods were difficult to obtain. When Tillie died two years ago, I advised them to update my records so I would not get reminders and not only did they immediately update my records, they sent me a beautiful bouquet which I put on her grave. Wednesday afternoon I advised them that Nikon was deceased and asked that they close my account. Today this gorgeous floral arrangement arrived with a heart felt message. This is true customer service in the best possible way.