Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Danielle
I have to say Chewy is an amazing company. I got home today and on my door step was flowers with a condolence car for my beautiful fur baby's passing. I am so blown away at the compassion and genuine concern for its customers. Bravo Chewy thank you so much!!!!
Roxanne P.
I have happily ordered from Chewy for some time. My most recent order was for over $200. The packaging was poorly done. Soft chicken meatballs were put in with the 47 lb dry dog food, as were two boxes of expensive cat food pouches. The dog food burst open, the meatballs were flattened and the boxes of cat food were smashed. What bothers me was that part of the order was placed in another box for shipping. The two bags of hard dental chews should have been put in with the big bag of dog food and the softer items shipped in the second box. What angered me was that I didn’t even get the courtesy of a reply when I politely emailed Chewy about this. FedEx definitely mishandled the package, but Chewy poorly packed it. As for their customer service, not receiving a reply strongly suggests that it is poor. Update 726/23: I am updating my review. While I did not receive any communication about my email, I did receive notice that Chewy had shipped a total replacement order at no cost to me. That went a long way towards changing my perspective about their customer service. As such I’m changing my rating. Chewy went above and beyond.
Gary W.
I really don’t even understand why someone would not rate chewy 5 stars. Customer service is some of the best around.
Dennis P.
Today we received a bouquet of red roses from Chewy in memory of our precious Baxter who passed away July 1, 3023. Baxter was a Schnauzer and he had diabetes. Recently, we had purchased two cases of prescription food for Baxter. Chewy graciously credited our account and said we could donate this food to some needy dog. We did find a diabetic dog and donated the food to him. Baxter was my best friend and I will miss him for the rest of my life. Thank you, Chewy for your compassion. D. M. Peek
L
This was my first experience with Chewy for my purchases and was pleased, with the ordering process right to delivery. Recently I had to call because I had questions about my recent purchase that did not get used due to me losing my precious baby girl I had spoken with Sonya and she was so wonderful and very compassionate and offer her condolences to me for my pet, and I received a beautiful vase of flowers with a very lovely card attached and I thank Sonya and the rest of the Chewy family for their thoughtfulness and compassion, in which the world we live doesn't hold alot of compassion for animals so it was very much appreciated and I just read some reviews and I can't believe some people had the experiences they did and hard to believe based on the experience I just had, I am sorry for the people that felt that way so I hope my expression and other Chewy pet parents that felt as I do, that it overshadows the not so good reviews and give Chewy that chance to serve you and your furbabies. I no I will purchase again from this company when I adopt again in the future!!!! 😊
jan K.
I received flowers today; a dozen beautiful sunflowers in a vase delivered to my door. I couldn’t imagine who sent them….it wasn’t a special occasion. It turns out they were from Chewy. You see, our 20 year old cat passed away last week which was very heartbreaking. I called Chewy to cancel my auto shipment of food. The customer service rep was so kind and compassionate. But never did I expect a big company such as Chewy to make such a thoughtful gesture. In times when you can’t even get a live person to talk to, ask a question or make a comment to on the phone; I am deeply touched and grateful for their thoughtfulness and compassion! I’m sure it’s part of their service model and training because I feel that they recognize how important and loved pets are to people. Thank you Chewy!!!! ❤️
Sandy P.
One of the best companies in the USA! Their customer service is outstanding. I wish all the big corporate companies would take notes from Chewy. I am a customer for life!
Andrea Ella P.
The process on Chewy is always easy and seamless. There always seem to be deals but even without the deals, the prices are better than I've seen elsewhere. Shipping is quick and my order gets here in a matter of days. I've been buying my dogs' food and treats exclusively since March and I've been super happy with the customer service and products!
