Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,140 reviews with 1 star · Clear filters
Codey
Website is always under construction. For the last couple months it has been very difficult to place an order. I’m always redirected to the quick update page anytime I try to search for something. Tried using my computer and phone but no luck. I’ve never had a problem with their products or service but the website is trash. Guess I’ll shop elsewhere!
Daniel R.
If u want ure dog to starve to death use chewy. They rarely deliver on time. Overpriced. Go to shop like a normal person and put money in honest pet shop owners pockets this place is just terrible full stop. Complete garbage never ship on time
Charlie
Used pharmacy to purchase 90 day supply revolution plus 3 viles. When to use last vile yesterday and vile is defective. Pharmacy will not help me citing a 30 day return policy they say is posted but is not! Manager to call me back last night but did not! Buyer beware. Will not use Chewy again.
darlene Q.
I've been using chewy for a while now but for the past year I've been disappointed. It's always late or the package is damaged. They said my order would be delivered at a certain date and that it was at the facility about 20 minutes from my house but because of bad weather it will be delayed. So the weather was too bad to deliver it to my house but not bad enough to move it to the next state?!!
Amy
I don't know what is going on with them all of a sudden, but I have been ordering from them for some time auto ship. They contact you to see if you need to change your order and instead of just letting me change the order it orders that date. I set up a chat and I am told everything is good the order has canceled, and I am billed behind my back anyway. I have eliminated my auto ship and anything I was getting from Chewy that I can now order elsewhere I will.
Kevin
We've been on auto ship for awhile now but after 3 months of them trying to bill us for full order. An seeing that only half is being shipped was enough. We quit them. They kept saying back ordered will ship it next time. If you can't ship the cat food I don't want my cat treats he can't live on treats
jessica W.
My very first order was at least 90 dollars, and I placed the order with plenty of time before I had to buy food. I received 2 of 3 shipments on time. However, I never received it. After about 3 business days, the order had still not arrived. When I called, the customer service rep was on the phone for about 30 min. to correct the order. She found nothing wrong on our end, but that they just didn't deliver it. 3 more days later, I have called again and cancelled this and my membership. The fella I spoke with today cared nothing about saving me as a customer and never apologized for the company's mistake. I will never recommend this company!
Gary N.
We received a cat condo recently that came with bed bugs that we saw come out of the box. Chewy is refused to fix the bed bug infestation even after sending multiple pictures. They caused the bed bug problem shouldnt they fix their problem. This just proves chewy doesn't take responsibility or care about their customers. Now they are taking down my reviews because they don't want to lose business
