Chewy.comReviews of chewy.com

Honestly I do not subscribe to anything through chewy anymore. When I order from them everything always arrives quickly and in tact. I’ve never had an issue with them and customer service has always been pleasant!

We have been with Chewy for 11 yrs. Customer service has always been very good. Refreshing to actually talk with a knowledgeable person each time we called and always had our questions or concerns solved. We recently lost our beloved cat and I called to inquire about left over unused food. I spoke with Denise and she was so kind and empathetic regarding our recent loss. Our food was refunded without question. Chewy even sent me some flowers!! Wow!!

I appreciate Chewy and their staff very much! If there is an issue with a product, they are always quick to resolve it. They are always helpful and understanding. A few months ago I had to make the difficult decision to have my cat euthanized. I finally deleted her profile on Chewy this past week. Chewy surprised me with a flower arrangement with a note giving their condolences. This company is so kind and thoughtful!

I really have to gush about Chewy. They have never let me down and I’ve probably been with them for over 10 years. Anytime I have a problem with food or an order. They immediately replace it or just send me more. Customer service is amazing. Consistency and promptness to details is amazing. And to top all that, I recently had a pet pass away, and Chewy actually sent us flowers with a sympathy card. Petsmart -could never top that !!!!! Thank you, Chewy for so many years of excellent service

I made it a point to come to Trustpilot to write a review because my experience’s have always been impeccable. Chewy provides a really pleasant experience for their customers regardless if you’re using the app or website. I work as a customer experience administrator so the ease of using and navigating the apps/websites is always a HUGE PLUS for me. The ability to add authorship to the items as well and managing that subscription stood out to me as well. I would also like to mention the checkout and delivery have ALWAYS been amazing! I typically get my items within 1-2 days after I place my order which is faster than Amazon now a days so that is also a huge plus in my book. If I HAD to mention something that I would list as a “con” it would be the fluctuation in pricing. I often see items I have already purchase, change in pricing. I personally don’t see it to be a bad thing per say but I can see how it could ruffle some feathers lol All-in-all I am a happy customer and thought I should share for anyone who is hesitant on ordering from Chewy! Do it. :)

I have been buying dog treats for years from Chewy and the service has always been excellent. However, this week was one of the hardest ever, as we had our 17 year dog Bella, cross the rainbow bridge. The day after, I received a large order of cookies (forgetting about the auto order). I contacted Chewy to try to return the cookies and they immediately refunded my money, requested I donate the cookies & not return them, and yesterday I received a sympathy note and house plant from Chewy. To say I was blown away is an understatement. Chewy showed empathy for a customer that will no longer be ordering from them anytime soon. Thank you team at Chewy for your thoughtfulness.

First of all, they deliver to your door. Second, if you call Customer Service they will do their best to resolve your issue. Third, if you have a problem with a pharmacy order, have you looked at how long it took your vet to approve the RX? Many years ago I had significant problems - like opening more than one bag of kibble to be met with a horde of pantry moths. But these days they seem to be very careful to prevent subcontractors (the local pet store that is probably your Chewy alternative) from delivering sub-standard products. I will say the crap from third world countries seems to be on the rise but you can do your research to prevent that. Some people just are cheap and don’t value quality.

I was late ordering allergy medicine for my dog and I reached out to see if I could get it expedited. I needed it quickly because my dog is getting eye surgery and has a lot of eye symptoms with her allergies. Although the lateness was completely my fault and I didn't mention the eye surgery to Chewy's customer service team, Bronte D. and Sydney W. both went above and beyond to find a solution for me. I am so grateful!! Just one more example of Chewy's amazing customer service!