Chewy.comReviews of chewy.com

I had recently made a dog food order at Chewy.com. I had a problem with my credit card so I called customer service. They fixed my problem in 5 minutes and the customer service was so EXCEPTIONAL.. I believe Chewy has the best Customer Service I have ever dealt with.. I wish that every company could follow suit with their customer service.. Then my package was too be delivered on Wednesday and holiday delays made it not arrive until Friday.. I called Customer Service on Wednesday asking if they knew about my package. I waited home all day for it.. They apologized for the delay in delivery and also gave me a $10 credit for inconvenience.. That Really wasn't necessary because things in life happen, but how kind and understanding of my situation.. They said please use this to get food until your package arrives.. The prices are so reasonable and free delivery to your door, well what else can I say.. AMAZING! I'LL KEEP SHOPPING THERE FOR MY FUR FAMILY!! THANKS & HAPPY HOLIDAYS, CHEWY...

Great place! Sheesh! No wonder they have such good reviews. Recommended and order delivery is quick as well. Made 7 orders.

Great customer service! We always order food for our dogs and it's delivered quickly.

My fur babies and I just love Chewy! I always get my deliveries on time! Their customer reps are so helpful and so friendly when I contact them! I love the prices and the selection! On two occasions I received extra items that I did not order (perhaps warehouse personnel accidentally misplaced). I contacted Chewy and they said to donate it to an animal shelter. Love!! On another occasion, I received an item that came damaged and they shipped a replacement free of charge. Gotta love that!

Chewy has excellent customer service. They deserve 5 stars as long as they use FEDEX for their deliveries. However, I had to take off one star because they insist in using OnTrack at times to make deliveries. This company really should change their name to "OffTrack." I hope Chewy reconsiders using this company because it is afffecting their wonderful business.

I love the convenience of buying my pets needs from my mobile phone and getting it delivered to my door steps. But my only complaint with Chewy is that for someone that buys from you 2 times a month sometimes 3 times a month, I should get some discount coupons every once in a while. I do get some offers via email but it’s only and always for Pharmacy items, which I never buy! So it’ll be nice to get some coupons every so often!

I never had to contact the company, but my orders always came on time and as described. I only wish they had a bit more variety.

Overall I love chewy.com, but I am so disappointed in their unwillingness to price match. I’d prefer to get all my dog stuff from chewy.com but they don’t make that easy.