Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cathy S.
Several times in the last few months I have ordered several quantities (4) of a product, was billed for the total 4 boxes, but only received one. Very disappointing customer service as well. I deleted my account. I’m shopping local.
Sanaz M.
I bought a product from them once, and the next thing I knew, I was charged $79 for an annual membership a month later. I contacted customer service and asked for a refund, and they told me I had missed the fine print during online checkout & they refund it. To me, that feels deceptive. What happened here is that I completely lost my trust in Chewy, and I won’t use them again. I would rather pay more to a company I can trust than feel tricked into charges and continue shopping with them.
Debbie J.
They are very slow with their returns.
Rob
Love the products and the timely shipping, but the website performance is horrible. Waiting up to ten minutes for page loads and more. Literally have to plan for 20 to 25 minutes just to place an order. It is my least favorite site to go to.
Judy M.
We just received a coupon for our Rosie's favorite goodies, Zukes dog treats. I let Chewy know that we had Rosie put down 3 months ago at 18 years old when I canceled her repeat dog food order. They even said they were going to send flowers, which they didn't. My daughter felt you sending that coupon was very insensitive. Please from now on update your accounts. That brought back more heartache!!!!!!!!!!!
L. P.
They don't have a good inventory of Products. Their shipping is atrocious. Boxes and products usually arrive damaged if they arrive at all. The medication orders are slow to be received. Their staff are rude and difficult to deal with.
Nancy W.
I have been purchasing from Chewy for over 2 years Recently I received 2 orders with severely dented cans that are not fit to feed my cats due to concerns about contamination like Botulism the denting is so severe you can put a pencil inside This is the 2nd time in a matter of weeks that I received my order this way Both times I immediately sent very clear photos Now I am on a fixed income and am feeding numerous cats and can only order enough for x amount of time and if part of my order in unusable I am s*it out of luck and will run out of food until they get their act together Let me add that this particular food is not available for purchase in stores it is online only and is the only food I have found that keeps my cats from getting sick as in diarrhea or excessive vomiting So we desperately need what I ordered and paid for and received damaged Now they are giving me the royal run around about having to return the damaged cans in order to receive a refund/replacement which is complete bull It is time consuming ties up.what little money I have and is in general.a pain in the ass for a 72 year old disabled senior I sent photos that don't lie I am.a disabled senior citizen on SS and do not have the time energy or budget to go thru this nonsense I want a refund for what is damaged I asked them if they treated all their customers like this and they said it was case by case To add insult to injury they were supposed to forward my complaint to some BS dept to resolve my issue Well guess what I called back tonight and they had failed to contact the appropriate dept I never received a call or email and I am extremely pissed I should not have to jump thru hoops when they send me defective product It should be a given after receiving proof that a refund or replacement should be issued STAT no questions asked This is complete crap and yes I do complain but for good reasons and do not feel I am being treated fairly. I don't believe others are treated this poorly My cats could starve till they get their shit together 😡
Gina
I placed an order 10 days ago. The estimated delivery timeframe was 2 day delivery. I called chewy and they gave me another delivery date. I emailed them, and gave me another even further delivery date. Every time I call or email the delivery date gets pushed back further and further. The tracking shows “label created” and there isn’t any movement. I keep telling them that the order is just in preship, I’d like to cancel the order and they won’t. I think that I need to submit a fraudulent charge against chewy with my credit card company since every time I contact them the delivery date is pushed further and further without any proof of tracking.
