Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Darrell Isentient L.
To me and my experiences at least, Chewy.com goes far beyond what is expected from a pet service and product site. I am planning on using them almost exclusively for all pet-related needs. Thanks to all the customer service folks that made all transactions easy and answered all my questions well.
Valerie
Chewy has the best customer service I have ever encountered. They are so quick to respond and they go above and beyond to resolve any issue. I wish every company operated this way.
Caroline B.
I spoke with Lian today, and she was absolutely wonderful! She made the experience so much more calm and easy. She stayed on the line with me until it was completely resolved so that I would not have to worry about it anymore. She is what customer service should be!
Debbie
Wow, chewy is awesome. They almost always have what I need and their delivery time is the best. Just placed an order and received message that delivery is expected to arrive tomorrow. Chewy is CONSISTENTLY RELIABLE and the best. Thank you Chewy😉
Betty S.
I never had 1 problem with Chewy, they all go that extra mile. I would like to thank Nicole T. When I called. I was experiencing a very hard time, I lost my Grand fur-baby on 4th of and she was there for me and talked to me , I could never thank enough. I only get my pet supplies from Chewy. Thank You, Jake, Rachel, Izzy, Sammy Betty ( the Mom)
SoCalDude
I've been using Chewy for many years now, and their Customer Service is top notch. We are a regular subscriber for food (Kibble), and we also buy toys, treats, and medical subscription refills for our pets through them. The products are virtually always delivered on time, and in the few issues that I've had with delivery/order/product over the past 5 years their customer service has always gone above and beyond to remedy the issue quickly.
Paula W.
I just wanted to say thank you to Chewy for being one of the best suppliers/companies I've ever dealt with. On many occasions, Fedex has ruined my orders from Chewy, but no matter the cause or the event, Chewy has always made it right. I cannot say enough about their friendly agents or their overallcustomer service. Thank you so much.
Tenacity L.
Chewy is one of the few online merchants that still connects you to real people when you call about an issue with your order. There have been a handful of times where I was notified that my packages had arrived but they hadn’t actually delivered properly and I am immediately shipped a replacement order every time. I love that Chewy Pharmacy contacts your vet for you for prescription refills, and their auto-ship feature is so convenient for staples like food and kitty litter! I can’t see myself buying pet supplies anywhere else.
