Chewy.comReviews of chewy.com

Yesterday I was trying to cancel my Autoship for prescription food as my baby is now deceased. Apparently though the system requires you to have an item on autoship. I emailed the customer service department requesting help to cancel the order. Ashley K responded quickly and kindly. Confirming the cancelation of the Autoship and issued a full refund of the food which we had just had delivered a week or two ago. I never expected or asked for the refund, Chewy just did it. So, as my heart was breaking they were warm and kind. I have three other babies and will use Chewy again every chance I get.

I have used chewy for years. They have fair prices, great service and today. I want to give them a shout out. I had to stop all my orders last Friday because we had to put our girl Josey down. I talk to Tiffany in customer service. She was very sympathetic I appreciate it but today I was floored our doorbell rang and chewy and her sent flowers. well done they are an outstanding company and when I find another pup they will be my first call

I order a case of Blue Buffalo cat food, & a 35 lb tub of cat litter monthy. Every other month I order a container milky treats and a container of licky tube cat treats. I have had issues with the cat food being dented. Every single time I have had an issue Chewy has graciously resolved it with an equitable credit! This last order my cat treats were squished and exploded in the box. The rep was so kind and replaced the item and resolved the cat liter issue by shipping the litter in a seprate box! Happy customer! Hopefully, no more issues! I love this company! If I could give Chewy and George a 10 stars, I would!!

If I Could Give Chewy Higher than a 5 Star Review, I Would. Chewy is By Far THE BEST Company to deal With. Their Customer Service is Excellent. Caring, Knowledgeable, Courteous, And Helpful in Every Way. Chewy is A Great Company, Which is Representative of Years Gone by. If More Companies were Like Chewy, America Would Be A Better Place! Thank You Chewy!

Chewy has never stopped going above and beyond for me. I have had a sick pup for 3 years and often ask to return food and they make the return/ refund process so easy. They have even given their own recommendations of food to ask my vet about first. I will never not buy ALL of my pet products through this company.

Chewy might be my all time favorite company that I can truly rave about. For starters, their auto-ship feature for literally everything from food to pharmacy makes being a pet mom so easy. Their app is the most user-friendly. And they not only send Christmas and bday cards to your pet, but I randomly received a hand-drawn portrait of my dog for National Dog Month out of nowhere that made me cry happy tears. I will forever be a Chewy customer and refer them to any pet parents!!

Chewy has been the best thing to ever happen. They have everything for my pets and deliver super fast. Customer service is the best in the business. I just received a painted picture of my dog from them because it was dog day. Truly unexpected but super awesome. Couldn’t ask for better company.

I had to write a review on the wonderful experience I had when I spoke with S'Maya.. yesterday I ordered a bag of catfood from chewy for my cat. Well by midnight my cat was rushed to the vet ER and unfortunately was put down due to the severity of his disease and blockage that we had know clue about. So when I called to speak to someone to stop shipping for the food it happened to be S'Maya she made me feel better and helped me tremendously by getting what I needed done in a fast manner. She was so polite and kept on saying she was so sorry about the passing of my baby cat Floyd. Well about 3 hours later I get a knock on the door.. someone sent flowers.. S'Maya went above and beyond my expectations and sent flowers with her condolences. I was truly amazed that someone I don't even know could care so much that she took time out of her work day to send flowers or to just think of me in my hardest times right now.. Your company is truly blessed to have someone like her working for you.. she's amazing!! Thank you so much S'Maya! Your an angel 😇 and I truly hope this finds you..thank you for everything!!!