Chewy.comReviews of chewy.com

I have used Chewy for years and I highly recommend them for dog, cat and wild bird items! Their prices are competitive with other stores and their customer service is outstanding!! Shipping is unbelievably fast as well.

I received a card to wish my cat Blu a Happy Birthday. There wasn't anyway that Chewy would know I list him weeks ago. I called to have my account updated and a lovely Michelle was so very kind and helped me. She was sweet and thoughtful. Tonight I received a beautiful bouquet of flowers and a lovely note for my loss and to remember Blu. It means the world. What a beautiful thoughtful act. Thank you so much .

I’m very impressed with this company, excellent customer service. I once received a bag of cat food that was slit open and they replaced it right away. I bought a dog harness that was too small and they told me to donate it to a shelter and refunded my money. I just love this company

I recently purchased some expensive dog food and it was my fault that I didn’t check my address on the website. I used PayPal which had my correct address but it was sent to my address on chewy. THEY called me to advise me it was delivered to the wrong address and they resent it asap. Was great experience. Will continue being customer from that experience alone.

I had purchased a dog collar invisible fence I have to say I absolutely love it I have a husky that likes to run This is the best investment that I've made I would definitely recommend for people that do not have the fenced in yard to check into this absolutely love it

We had been getting a prescription for my dog for several years due to him having sun downers. Not only was it easy to set up, but we always got our shipments on time. We had to make the difficult decision to put our 17 year old dog down last week. I called Chewy and asked how to send back the medication that we never used. They said “please don’t worry about sending it back, you are going through enough as it is” and they completely refunded my money to my card. Two days later a bouquet of flowers are sent to my doorstep. I really appreciate this company and how compassionate they are. If we do decide to get another dog in the future I will not hesitate to use them again. If I could, I’d give them more stars!

This company puts the personal touch on customer service and goes above and beyond for their customers. We had ordered some meds for our dog tater and unfortunately he had to be put down . We still had meds left over I reached out to chewy and not only did they refund the cost of unused medication they sent flowers with a sweet message to our family for our loss. This just made my heart smile. Thank you chewy and Jules the customer service rep that helped and went above and beyond for our family. It is refreshing to not just be treated like a number but a person. Thank you much appreciated 🤗

I have used Chewy for years. When my dog needed prescription kidney food Chewy made it so easy to get the food delivered on time and quickly. When my dog passed I got an email from Chewy with sincere condolences. I thought that was so nice. The next day I had flowers delivered to my house from Chewy. Now that’s a sweet caring company who really cares about their customers.